Dermatology Associates-Concord

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Address: 625 Mt Auburn St # 1, Cambridge, MA 02138, USA

Phone: (617) 354-5658

Website

State: Massachusetts

Zip Code: 02138

Opening Hours

Monday: 7:30 AM – 4:30 PM
Tuesday: 7:30 AM – 4:30 PM
Wednesday: 7:30 AM – 4:30 PM
Thursday: 7:30 AM – 4:30 PM
Friday: 7:30 AM – 4:30 PM
Saturday: Closed
Sunday: Closed

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Reviews

I love my doctor here but even calling for an appointment often takes 20 minutes and can take more (I am currently 14 minutes on hold to speak to someone for an appointment).  I also find appointments are often booking out 3 months ahead, so be warned.  I had an urgent matter once and the staff either did not inform the doctor or there simply was not room in the schedule and I had to go somewhere else.  Another time, however, the doctor had left word that they should prioritize my follow-up and they did; if you have something urgent it is likely the only way to get an appointment is to use the online site and reach out to your doctor directly.

 9 years ago (08-02-2017)

I have been there twice and while I have great doctors and medical assistants, the front desk office is terrible.  I will say Brianne was very helpful and competent, but there were major structural problems with how the front office works.  They need more training and there needs to be more privacy.  I could hear phone calls to patients with there full names and details.  Also, there was a billing problem and they collected my copay after the appointment and not before.  I apparently forgot to pay last year or they were having "training issues" and my appointment was dropped, but no one told me about the appointment or that a $25 copay went to collections! Really!?!?!

 10 years ago (13-08-2015)

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Dermatology Associates-Concord

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