Dexter Furniture

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About

North Carolina Custom Upholstered Furniture and Fabric.

Story

Makers of distinctive custom sofas, featuring the finest materials & craftsmanship - all from the NC foothills - know for generations as the source for fine upholstered furniture.

Products

Upholstered furniture, fabric, drapery

Address: 8411 Glenwood Ave # 101, Raleigh, NC 27612, USA

Phone: (919) 510-5050

Website

moc.erutinrufretxed@mot

State: North Carolina

City: Raleigh

Zip Code: 27612

Opening Hours

Monday: 9:30 AM – 6:00 PM
Tuesday: 9:30 AM – 6:00 PM
Wednesday: 9:30 AM – 6:00 PM
Thursday: 9:30 AM – 6:00 PM
Friday: 9:30 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

Update Info

Reviews

My girlfriend, her family and I browsed briefly in this store looking for a couch for my girlfriend's apartment. One of the sales representatives came over to help us and after expressing to her we were looking for something a little more modestly priced (the prices were lofty, as is most furniture) the sales lady directed us to some other discount furniture places and said we could come back when my girlfriend had a "first rate job". I found this comment extremely condescending, and classless. This establishment will never receive any of my business. Such treatment to potential customers is tactless and unprofessional.

 9 years ago (02-01-2017)

I have had the pleasure of working with the Dexter team for several years. Since I love furniture, I have had many excursions to all types of furniture channels. Finding Dexter was like finding a treasure trove of styles; fabrics; ideas and more. Wendy is my top notch salesperson and designer extraordinaire. She is so patient; it is amazing. This is important since I have many ideas! Dexter has reupholstered chairs; made a sofa bed for us and even delivered furniture from NC to my beach home in Cape May, NJ. I am now in the process of furnishing a new home in Florida and Dexter is coming along with us. Hopefully, I will not wear Wendy out with all my ideas!  

 10 years ago (25-06-2015)

Buyer Beware: these people really take ALL SALES FINAL to the extreme, even if they deliver to you something that is the antithesis of what you agreed you were buying. 

I ordered a $1400 sofa and was adamant with the sales person that I wanted a plush, soft seat. We looked at lots of frames on their sales floor until I finally found one! Just the right size, could be customized the way I like it, and then set out to look at fabrics. 

I have a few years experience in the home furnishings industry and special ordering is no mystery to me. Of course it's not going to set exactly like the floor model. Any reasonable person knows that, or should. But when I asked the salesperson if she though the jaquard fabric we had found together would affect the the feel of the cushions, she was adamant: NO, it would not.

Well, it did. They delivered to me a sofa that sits more firmly than any sofa I have ever sat on, and I have seen a lot. I called the store  immediately and the salesperson told me that I was just "in shock" from having bought a new sofa. That's absurd, and it's condescending.

I agreed to go in the next day, and I met the owner. HE said that yes, the fabric would affect the seat. But his solution was the same as the one offered the day before by the salesperson: they would WALK on the cushions to break them in. That is preposterous for a sofa in this price range. And I myself had never once heard of that as a remedy. I'd also never seen a special order come out so drastically different from the floor model. I did not get what I ordered. 

I called. I emailed. I was very polite in every call or email, and yet the owner refused to communicate--I could heat crickets chirping.

I even offered to take a loss on this piece of furniture and take a store credit--not a refund, but a credit; and I had originally intended to buy a chair and ottoman from them as well.

They won in small claims court, because the judge cut me off and would not allow me to finish discussing the substantial paper trail I had which included the unanswered email and letters, along with my phone log. The judge said that "thousands" of people have probably sat on that floor model. I'm sorry, but that is faulty reasoning as well. If the sofa is that worn, then it is not a fair representation of what I would receive when my order was complete. This piece is either defective or or was misrepresented by a floor model that was nothing like the finished piece.

In the interest of diplomacy and creating a very happy customer--who would likely write very positive reviews and buy more furniture from them, I would think this owner would have offered to work with me, rather than ignoring me--or offering to walk on the cushions (or "manipulate"). 

They seem greedy to me; once they've got your money, they do not care. That man could have created a customer for life in me, but a lousy $700 profit got the better of him and was even worth spending a few hours in small claims for him. 

BUYER BEWARE--don't trust Dexter Furniture. If they mess up your order, you will  be stuck with it--unless you get a judge who will allow you to speak and be heard in court. But who wants to go to court anyway? Beware. This store owner is not a decent merchant who cares about customers--not even if you spend $1400 with them. 

Try  Norwalk Furniture nearby on Glenwood for quality, custom made upholstery. Their customer service is excellent and they appear to care about creating great furniture and happy, satisfied customer. Dexters does not care. 

 10 years ago (05-05-2015)

You should add the store hours to this page and your website

 12 years ago (19-01-2014)

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