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DICK'S Sporting Goods

  1. New York
  2. Watertown Shoe Store

Reviews, get directions and contact details for DICK'S Sporting Goods

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Every Season Starts at DICK'S Sporting Goods

Story

The DICK'S Sporting Goods in Watertown, NY carries quality sports equipment & apparel. Buy online and pick up in store at the DICK'S Sporting Goods near Watertown.

Address: 21143 Salmon Run Mall Loop W, Watertown, NY 13601, USA
Phone: (315) 786-8681
[email protected]
State: New York
Zip Code: 13601


Opening Hours

Monday: 9:00 AM – 9:30 PM
Tuesday: 9:00 AM – 9:30 PM
Wednesday: 9:00 AM – 9:30 PM
Thursday: 9:00 AM – 9:30 PM
Friday: 9:00 AM – 9:30 PM
Saturday: 9:00 AM – 9:30 PM
Sunday: 10:00 AM – 7:00 PM

Update Info

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Reviews
Bought a gun from Dick's for my son for Christmas. When he opened it on Christmas morning after never leaving the box after the clerk supposedly inspected it to make sure everything worked properly and the receiver handle falls out of it and another piece of metal falls out of the receiver. I call Dick's and Debby the clerk says we can't exchange it, it has to be sent to Remington for them to fix it and it could take 8-12 weeks to get back. It would have been nice if she at least said sorry or I wish there was another way to help you resolve this problem.This gun has never been fired or even taken out of the box other than when the original clerk supposedly inspected it. I know the gun is registered in my name and the serial numbers coincide but you would think they could have done the paperwork again and exchanged the gun for another that I know they had because there was another one sitting right on the shelf. Now my son will have to wait for 8-12 weeks to get to enjoy his new 22 rifle. I understand how it works but it is really disappointing that his favorite gift from Christmas will have to wait longer for him to enjoy.
8 years ago (29-12-2017)
I stopped at this location while traveling back home. I bought some stuff for snowboarding, and when I got home I realized the cashier never put one of the winter headbands into my bag. I called immediately and they confirmed that it was still at the store. I asked it be mailed to me, since I live hours away from the location. It is going on four weeks and I still have not received my headband. I have called three times. The second time they actually had the nerve to tell me that they mailed it out a few days ago. After another week and a half, I called again. They told me they forgot to mail it out the last time, but that it was mailed out, again, "a few days ago." However, the manager read me my address immediately after I asked, so I am guessing she had the package still sitting in front of her. Waiting a month for merchandise you have already paid for is a pain, but being lied to is something else. It shows the immorality of the store staff and lack of concern for their customers. If I don't receive my property in the next few days, I will unfortunately have to get the police involved for theft. I have never had such an issue with a store before. By the time I get my winter headband it will be spring! Simply unbelievable.
8 years ago (14-03-2017)
Great store! Lot's of inventory with good prices. Customer friendly and very helpful staff. Additionally, staff seem to be quite knowledgeable regarding product information .Store is clean and a pleasure to shop around.
8 years ago (14-07-2017)
Well stocked with product great and knolegable staff
7 years ago (30-01-2018)
Fantastic customer service! Bought a kayak on the last day of their boat sale. Picked it up the following day but when I got it home and unpackaged it , I noticed that the hull was caved in on one side. I went back the following day and decided to exchange it for a different model but got to the store and realized I forgot my receipt. Not only did they work an exchange for me without a receipt, they honored the sale price on the new kayak as well, and even apologized for the inconvenience of the damaged kayak. From the manager to the cutomer service rep to the sales associated that ran around the store retrieving kayaks for us, it overall was just a fantastic experience!
8 years ago (05-06-2017)
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