Dollar Tree

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Everything is $1 or Less!

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Dollar Tree is North America's largest single price point retailer for party, household & cleaning supplies, as well as home decor & seasonal products. Everything is $1 or less!

Address: 1387 E Osceola Pkwy, Kissimmee, FL 34744, USA

Phone: (407) 348-3003

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State: Florida

Zip Code: 34744

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Reviews

I like to buy in Dollar Tree. Good items for a dollar!!! The Oral B tooth brush is expensive at pharmacies and some markets. It cost around 4 or 5 dollars. I GOT IT FOR ONE DOLLAR. AMAZING. Almost all the time I find what I looking for. The best part of shopping at Dollar Tree is that you get good products and SAVE A LOT OF MONEY.

 9 years ago (23-10-2017)

Had a great experience here. A great selection, more so than the Dollar store on sobt. Great cashier. I'LL be going back soon.

 9 years ago (17-08-2017)

Always fun to browse this place. They have so many good Dollar Deals

 9 years ago (18-09-2017)

Incident: Friday, August 18th at approximately 6:30pm or so.

Unbelievable! The Worst all the way around. I placed an order online. After I get an email that the order is at the store for pick up, I call the store and they confirm that my order is there. My time is very limited, when I finally have time to go pick up the order I go expecting to just pick up the order and leave. I get there and ask a representative to please retrieve my order. She comes back with not only half of my order missing but an extra case of something I did not order. 

I expressed this to her and she states that online messes up orders all the time. I asked her what should I do? She said to take it up with them. I call them in front of her and they state that they will refund me for a certain amount that they did not ship, plus the incorrect item . The rest that I will take. While on speaker they asked her if she understood and if she was the store manager (Carmen), she replied with a yes. I thought great we are all in agreement and hung up. 

I than tell the rep that I am going to go get some more stuff to purchase. I come back with a full Cart ready to check out. She even says " I have been fighting a $12 return for online dollar tree for 4 months now and yet have to see the money". I state well than let's just do an exchange for the items that were already charged. She than goes on to state, oh I don't know if I will be able to do this, let me call my manager. 

She comes back and states sorry I have bad news I can't do anything until Monday when my boss is back. 

At this point, I am very upset as I have been in the store for about an hour now, she told the other dollar tree rep over the phone that I was on to take my one case. After all of this she means to tell me that I basically wasted my time, on the phone and shopping there. 

I said okay I am going to call the 1800# and all of you can figure this out together. She comes around me to take everything that I put on the checkout belt off and states " well while you do that I am going to checkout other customers" and takes everything off. 

I call the 1800 number on speaker and ask for a manager, they state that that department is closed. Okay I explain the situation and they state that they can not help me at the moment. While on speaker I ask for a full refund as I am not taking anything with me. After being put on hold for approval they stated that I would be refunded. I asked for a confirmation email and was told they do not send anything until after the refund. I stated that I wanted proof of return as the store manger (that she claimed to be via speaker phone to the first dollar tree online representative) stated that she was still fighting a refund of $12 from 4 months ago. 

For what was that, the lady at the location got so mad (Carmen she said her name was, who knows if that is even her name as she stated that she could not believe I would say that to them). Said, that I was not nice etc. The online department called the physical location to ask if I was leaving everything( which I did) and that I as that. No worries from your employee for not revealing that sh would not be able to assist from the very beginning and instead made my family and I waste our time there. 

What's the worst part of it all is that I really did want the $100 worth of items that I took my time to order online for my sons birthday and yet your company and location had no compassion for the sake of customer service. So disappointed �!

 9 years ago (19-08-2017)

This is the lowest customer service care that I have experienced in all the time that I have ever been shopping at retail store's. Line of more than 5people and no sign of the managers to help customer's or cashier's.
This store deserves a negative rating!!!

 9 years ago (28-07-2017)

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