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Donut Palace

  1. Ponca City
  2. Ponca City Donuts
  3. Ponca City Bakeries
  4. Ponca City Bagels

Reviews, get directions and contact details for Donut Palace

Donut Palace
Address: 2505 14th St , Ponca City 74601, OK, US
Phone: (580) 765-9587
State: OK
City: Ponca City
Zip Code: 74601


Opening Hours

Monday: 04:00-13:00
Tuesday: 04:00-13:00
Wednesday: 04:00-13:00
Thursday: 04:00-13:00
Friday: 04:00-13:00
Saturday: 04:00-13:00
Sunday: 04:00-13:00

Update Info

related searches: Donut Palace Ponca City menu, Donut palace menu, Doughnut Palace, Krispy kreme ponca city, Donuts near me
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Reviews
First time there. My experience was basically same as others. No idea how this place has rating over 4. As a pretty well traveled foodie, i have learned food quality is most important aspect and good food can overpower poor service easily. The point of separation is whether the service affects the food quality. Customer service not pleasant. Girl works in donut shop in area of country where people are very nice, pleasant and not difficult. Have no idea why this woman chose this profession. If you cant handle donut customer service in this area, you are definitely the wrong profession. I am guessing she is a family/obligated hire. Smiling is not a requirement, heck she prob has to be there at like 5am. But her service is so bad it actually affects the food service. I had a 3yr old in tow and was first visit. Its her donut place but she got the wrong items couple times and i had to catch it. I had heard good things about the food but unfortunately her personal service challenges affected the food service. She put the entire order stuffed into paper bags, not boxes. No way to really verify the order correct. When i arrived home, the filled donuts leaked into the bag and the frosted donuts had been placed with the frosting pressed against the side of the bag so it had basically been wiped off on the side of the bag. So spent some money , even tipped and never even got to try the food. The impression is they dont make the stuff there and have found a good import source because i cant imagine why anybody would take the time and effort to make great food to entice/ keep customers then throw away all that work because they were too lazy to pull out a box. So unfortunately the food wasnt able to help bump up their review and their review is entirely based on customer service, not something working in their favor. This place probably wouldnt survive anywhere else in the country. I think the only thing keeping them operating here even is their search engine positioning.
Great little donut shop. Had a good variety of donuts. A little expensive, but they taste really good.
Love this place ! Nice people. And good donuts
I go for the sausage rolls! The donuts are good too. Always taste delish! Consistent and never messes up my order.
Great donuts and by far the closest I've had to Dallas area donuts. Customer service could use alittle tweaking but I understand it was like 9 am and people are usually groggy in the morning but at least say hello and come back again.
Big orders beware! On 06.03.2021 I ordered about $60 worth of donuts for my guys as I do each month and a receipt was given to me that I could not read. No one asked for a signature they just gave me the donuts and a receipt. I didn't think much of it. But when I checked my card the next day I found the employee had added a $15 tip for themselves! I'm betting if they did that to me, they are also doing that for other big orders and not telling people. Needless to say, I will never go there again so that $15 tip cost them around $600 worth of business.
I'm throwing this out there to protect anyone for any future puchase at donut palace. My husband and I have only been there once. Then all of a sudden more charges are being made. They mention not having video surveillance probably to avoid the truth. The lady got rude and snippy to my husband and cared less about getting the police involved. Whoever you are taking hard earned money.. I hope you're happy. You took from a family with children. BTW Noone spends almost 60 bucks on donuts... then another almost 40...
Wow I just picked up a dozen donuts and they are day old this has happened before, I called and was told to bring them back no I will not, the donuts are day old when they sold them to me at 5:30 am $10.00 for day old . I will be to going. Turtles from now own
I stop in several mornings every week. Has the best donuts in Ponca City. The service is always fantastic. I highly recommend you stopping in.
Good doughnuts and they have a drive thru
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