Duane's Automotive, Inc.

Reviews, get directions and contact details for Duane's Automotive, Inc.

Address: 12932 Hesperia Rd, Victorville, CA 92395, USA

Phone: (760) 951-7222

Website

State: California

City: Victorville

Zip Code: 92395

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Duane is very forthcoming in stating that his shop will not work on older cars. I find it interesting that this policy results in 1 star reviews, what service is being reviewed when no work was performed? Regardless I have always found to Duane to be honest and up front about potential cost and problems. They performed an extensive service on my CR-V during which they found a number of issues. They always tried to approach solutions in an economical way when possible, for example- using epoxy to repair a damaged damper (one to many 2x4's stuffed into passenger area), flushing the A/C system to recover from a failed compressor, after market transmission fluid vice overpriced OEM. The coup de grâce however was watching how Duane approached a repair for someone else's car. He took steps beyond anything one would expect of a repair shop to ensure a Senior citizen's car would pass a second attempt at a smog test after having had repairs done. The level of concern and care shown in ensuring this person's only mode of transportation remained serviceable is commendable. I am sorry to see any reviews that would imply Duane and his staff deliver anything but the best customer service possible.

 7 years ago (26-04-2018)

After paying A & F Automotive $4,000.00 to NOT fix my Dodge Diesel Pickup, they sent it to Duanes Automotive without my consent or knowledge whatsoever. Once I found out my truck was at Duanes for 3 days and I stijll had not heard from them, I went over to find out what was needed and how much it would be. Duane was very rude and arrogant and hadn't even looked at my truck. Basically a waste of my valuable time. After a week went by with no word, I called Duane and he stated my reconditioned ECU I had just purchased for $900.00 was bad and he couldn't program it. I asked for it to send back for a refund and he said he needed it as a core to buy a new one from the dealer. A new part from the dealer does not require a core charge. After buying the  so called dealer ECU, he then called me to tell me I needed a #4 injector due to the truck sitting for 1 year. I approved it and after another week (4 so far) Duane called me again and now said ALL of my injectors were bad. I should have picked up the truck right then and there because I did not believe him. My truck ran great for almost an hour prior to the ECU problem and that would have been impossible with "plugged injectors" at 60k miles on a Cummins. I then called Pat from A &  F and asked him about Duanes character. That was another dumb mistake of mine because I feel like they were on cahoots! Reluctantly I had him finish up my truck because I needed it running and smogged to get my tags. After paying another $6k to Duane I finally got my truck back with a smog certificate and a "smoking truck". Not that the truck was smoking hot or fast but it literally smokes white like crazy. My gut instinct told me this guy was a crook, but I ended up having my wife take my daughters' 4runner to him for a check engine light and smog. I was in a meeting in Los Angeles when Duane called me and said it needed a "sensor" and it would run $480.00 to replace it. Being in the meeting I said go ahead and order it. After about 10 minutes I excised myself from the meeting and called him back and asked which sensor. He said it was the mass air flow sensor. I called Napa which is where Duane gets most of his parts and they quoted me $75.00 & had it in stock. I cancelled the part with Diane and changed it myself for $82.00 & 10 minutes of my time. He deseves to have his license  permanently revoked and put out of business! After the first bad experience at Duanes it was "shame on me"!! I will never go there again and I will try my best to put the word out against this doshonest crook and FAKE!!!  NEVERD AGAIN!!!

 8 years ago (08-07-2017)

Duane came highly recommended as the shop to re-program the Transmission on a 2014 Ford Focus. When I arrived the technician didn't seem to know how to do it, but he said he would look at it. Shortly thereafter we were told the ECM was burned out and would need to be replaced. I picked up the car and brought it to the Ford Dealer. The technician a Duane's had broken the the OBDII Connector and shorted out the plug. I don't think Duane is at the shop any more, because this guy was an idiot. The reputation does not match the experience.

 9 years ago (15-12-2016)

STAY AWAY! WORSE EXPERIENCE EVER! NEGATIVE MESSAGES ALL OVER THE SHOP.  SAID THAT MY 5 YEAR OLD CAR IS NOT WORTH WORKING ON. DUANE IS RUDE, INCENTIVE, COLD, UNPROFESSIONAL AND LACKS CUSTOMER SERVICE.  WOULDN'T RECOMMEND HIM TO MY WORST ENEMY.  HE DESERVES -0 STARS!

 8 years ago (23-05-2017)

STAY AWAY FORM HERE! This is the worst auto mechanic shop ever! The shop refused to work on our vehicle because it was old and then the owner used profanity when I questioned his practices.  If you have an older car don't take it here. One star was given but no stars should be.

 9 years ago (18-01-2017)

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Duane's Automotive, Inc.

Reviews, get directions and contact details for Duane's Automotive, Inc.

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