Dunkin'

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"America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. Order your Dunkin’ faves via the drive-thru or order ahead of time with the Dunkin’ mobile app for a fast grab and go experience."

Address: 1300 Jefferson Rd , Rochester 14623, NY, US

State: NY

City: Rochester

Zip Code: 14623

Opening Hours

Monday: 05:30-21:00
Tuesday: 05:30-21:00
Wednesday: 05:30-21:00
Thursday: 05:30-21:00
Friday: 05:30-21:00
Saturday: 06:00-22:00
Sunday: 06:00-22:00

Update Info

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Reviews

We tried the new pancake wrap with egg and bacon, and with sausage and egg: delicious, especially when dipped in the yummy Mrs. Butterworth syrup! Only complaint: it's on the small size but likely good for a treat in the "finger food" category. Really, a good pancake; light and fluffy inside, golden brown outside.  Also tried the sourdough breakfast sandwich. Wondering if it's meant to be a "healthier" option since the outrageously good "Big & Toasty" has left the building? If so, it is healthier but nothing, IMHO, could ever satisfy like the demised sandwich. Ah well. Calories matter.

The staff is ever revolving with the exception of Lucky who should probably be the manager but anyway. It's really inconsistent as far as the coffee to the point that I opt out of asking for non dairy options because they often are made with dairy anyway. And for the love of God please turn down the temperature the oven. The hashbrowns are always burned.

They are always fast and courteous here and often will have my order ready before I walk in when I order ahead in their app.

We had to make our own breakfast...literally Dine in: YesOutdoor seating: NoTakeout: Yes

I like to do a morning walk from my work every Sunday to grab a coffee and a sandwich, but it feels like every two to three weeks they lock their doors for the day and close the lobby while never posting it anywhere. I look up online and it says they are open but never state it's drive thru only.

I don’t typically write reviews, but I am always so impressed with the staff here whenever we visit. We come here for coffee weekly and always get an order of munchkins for our toddlers to split. They remember our kids’ favorite flavors without us needing to ask and always make sure the split is even. And of course the coffee and the customer service is always excellent! We’ve lived all over the country, but this DD is a step above!

It seems like they updated their staff, so its been better. Their was a wicked employee who had no problem complaining in front of us about being short staffed. I get it,  id be upset too, but once my customer has left would I voice my frustration.

Went to get coffee this morning was so excited they were open at 5am! Went to the drive thru speaker no one answered, went to the window no one answered, so I callled the store. A lady answered and I asked if I could get a cup of coffee. She said she had a late start to the morning and won’t open until 5:30am. If I did this at my work I would be fired on the spot. Very unhappy!

Very poor customer service. They didn't put any sweetener in my coffee I get to work and my coffee is awful. I call to let them know and I received a complete attitude from the supposed manager, Carolyn. No resolution for me spending 5$ on a coffee i can't drink. Worst customer service experience ever. I requested district manager info and they refused to give it. Go figure.

If I could give it 0 stars I would. I will never come back to this dunkin again.  A very rude young man took my order this evening and argued with me that I ordered oatmilk instead of whole milk for my green matcha latte when I asked him at the window since I saw it looked like it was not made properly and on top of that he was trying to give me food I didn't order. He argued with me over and over saying I said oat milk and not whole milk. I told him you should never argue with a customer and he looked so angry and had a poor attitude about his mistake. I told him sorry you misheard me and left. He gave me another drink made with whole milk and didn't even fill it up all the way. I just ended up drinking the one with oatmilk. Based on the way he acted I didn't trust drinking the other drink he remade.

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