Dunkin'

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"America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. Order your Dunkin’ faves via the drive-thru or order ahead of time with the Dunkin’ mobile app for a fast grab and go experience."

Address: 940 Ohio River Blvd , Avalon 15202, PA, US

Phone: (412) 761-9768

State: PA

City: Avalon

Zip Code: 15202

Opening Hours

Monday: 05:00-22:00
Tuesday: 05:00-22:00
Wednesday: 05:00-22:00
Thursday: 05:00-22:00
Friday: 05:00-22:00
Saturday: 05:00-22:00
Sunday: 05:00-22:00

Update Info

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Reviews

My boyfriend stops here almost every morning for me and they call us by name, know our orders, and are very kind. It's a nice, big area that you can even stop and work here, but enjoy the peace and quiet. I recommend 10/10. The drive through is great too! I enjoy all of the options they provide in this place of business. If you forget anything and pick it up at the pickup station, they will kindly fix it for you without a complaint or anything. CON: It's kind of scary pulling in and out of this establishment, but if you know how to actually drive, it shouldn't be a problem at all.  Parking: There aren&#39;t many spots to park in and it&#39;s right off of 65 so you&#39;re risking your life trying to get in and out of the place. But a good thing is, if you try your coffee and it&#39;s not up to par like not enough sugar or Creamer, they will fix it immediately!!

New general manager Mike is a very nice gentleman. He shows that customer service is his number one priority and that is hard to find these days. He had a smile on his face and was very polite. The service was quick and the drinks were made very well.

I am ambivalent about this store. On the up-side, this place has some of the nicest, friendliest, most helpful staff at any Dunkin's store I've been to and are a model for staffing quick-service restaurants. On the down-side, this store seems to have significant problems with stock. In the past few weeks I've been there several times during either late mornings or early afternoons. Every time they have been out of something, whether it be cups or multiple types of donuts. Management here is really falling short of where they need to be with inventory. With a little work on their end, this could be the best store in the chain.

DONUT SHOP THAT NEVER HAS DONUTS! **Worst Dunkin location I have ever been to! I live nearby and the multiple times I have tried to go to the drive-thru in early afternoon they only had like 2 donut options available every time. In the half dozen or so times I've went here I have never once been able to get a simple glazed donut. I was at the laundromat next door one day and I tried to go inside around 6:00pm and they already had the door locked even though they weren't closed. The lazy ghetto looking women there just don't want to deal with serving customers let alone making, you know, DONUTS at a donut shop! Absolutely needs new staff, they are just terrible.

Frequent this dunkin atleast 3 times a week and just had the best service I've ever had. Was waited on by the new GM believe his name was Mike. You guys got a good one with him. Definitely goes above and beyond.

The ONLY reason I continue to come here is because of my son and his love for donuts and my not wanting to pay a delivery fee from somewhere else. But unfortunately they rarely have any donuts to sell and the line is a half an hour minimum wait, guess the delivery fee is the way to go.

Went in for a Carmel Ice Coffee and something sweet , well I didn't get the ice coffee or a treat ...  the place was empty because they had floor closed off . Seen 5 people working behind the register , and took 5mins to Service me smh . This Dunkin did not have NOT 1 donut or food when I was there , why idk but it was weird . I ended up leaving with a half asssed cold coffee with no cream and half the amount of sugar I asked for . This Dunkin use to be alright some of the times I went, but not the last 3 times I was there . I'd rate a 2.5 to 3 Star visits .  Parking: Nice Size Parking Lot

This is possibly the worst Dunkin location ever. The staff isnt friendly. Sometimes the front door is locked. They are always running around with a panicked look on their faces. And so often they dont have much on the menu. Today when I went in they only had one kind of donut.  I dont blame the workers there, what it comes down to is the management team at this store and the franchisee. They have no clue how to manage these stores in Pittsburgh.  There are so many better places for breakfast in this area. Done going here.  Update… gave it a 2nd chance and immediately regretted it! Its worse than it was. Save yourself time and disappointment. Go to California Coffee Bar, Valkyrie Donuts, or even Starbucks. All better than this Dunkin.

I enjoy the decaf coffee here at least once a week and have purchased their 16 oz decaf to bring home. The staff is very friendly and helpful. Been a fan for years and now that they are 1/2 mile away I'm a happy camper!

I haven't been here in ages, last time was probably mid 2019. Was on the poor side for service then and also now. My mobile order was lost, not made right, and took 30 minutes until someone even noticed there were people waiting for orders. My sandwich sat on the counter dude threw it on the counter for a good while and didn't make the rest of my order because they were out of an item. Didn't ask if I wanted a substitute, just walked away. Their main focus is the drive thru no matter what. This is a Management/ Franchisee issue that has persisted for 3 years and they still cannot handle  being a busy store.  Unfortunately, this place will not get another dime for me. Take a clue from the Crafton-Ingram location, they shaped up quick. If you all need help, let me know, I'm a wonderful trainer for such things. If you're going to have low staffing you gotta learn to: prioritize, streamline, and have strong team members. The fact it took close to 30 minutes for anyone to even care to speak with me people who had placed orders at the counter for food before me is telling of poor training- again management/ Franchisee problems.

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