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Ear Specialists of Austin

  1. Balcones Professional Park

Reviews, get directions and contact details for Ear Specialists of Austin

Ear Specialists of Austin
Address: 5750 Balcones Dr # 200, Austin, TX 78731, USA
Phone: (512) 836-8786
State: Texas
Zip Code: 78731


Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
I was being referred to this location by Texas Department of Assistive and Rehabilitative Services (DARS). I have purchased my hearing back in 2011 through them. Audiologist who used to work there - Sangeeta Kamdar is not very tech savvy on computer, she did not programmed it right according to my hearing loss. I told her several times that I have hard time hearing and understanding speech in noisy environment, I have also requested her to turn off Automatic mode which is default program as it gives me severe headache. After several trips, I gave up going to her. She did not knew how to turn off Automatic program in hearing aid which caused me lots of headache nor she did not knew how to programmed properly for speech in noise environment. For last 6 years, every time I wore hearing aid, I have to turn off Automatic Program via remote control manually. Last month, somehow plastic tube on one of my hearing aid broke. Sangeeta no longer works there, but another audiologist fixed the plastic tube for $300. Original audiologist Sangeeta promised me that tube will replaced for free for life of hearing aid. Not only the plastic dome is fixed, She removed the Automatic program in few minutes and reprogrammed it very well. I can now understand & hear speech in noisy environment. Lots of Audiologist office fix dome, tube, cleanup for free for life of hearing aid. Furthermore, I was being told on the phone, that it will cost me $75 each ear to get new mold done. After I got the new mold done, I was charged $25 extra for 'Fitting'. If I will need new hearing aids in future, I will choose Audiologist that offer free repair, tune-up, programming for life of hearing aid (not until warranty expires, please look around on search, I see lots of Audiologist does that). My six years of not understanding and hearing speech have gone down the drain. I was being charged $400 for new mold on both ear,fittings on each ear, Reprogrammed hearing aid to gain speech in noisy environment and very bad attitude & customer service. I asked to check if my insurance covers anything, they did not even look at my insurance card and rejected it stating nothing is covered under insurance.I was turned away with bad attitude and poor customer service. I strongly do not recommend this place.
8 years ago (21-08-2017)
I absolutely love Dr. Kemper. He has been my primary ENT for nearly 10 years. (Because he specializes in ears, I have another ENT who focuses on my throat problems.) I was referred to Dr. Kemper after years of suffering chronic ear infections and fluid in the ears. He performed an adenoidectomy and put tubes in my ears. Unfortunately, I had to continue having tubes put in for a few years, due to improperly draining eustachian tubes, but that's not his fault. He continued to provide ear care for me, even through the frustration. When my family was going through financial problems, and we lost our insurance, he and his staff did everything to accommodate our needs. He performed my other ear tube surgeries in-office, under a local anesthesia, which cut the cost of the surgery by about $700. When I lived in California during college, I flew back to Austin for a visit, and because I was congested, my eardrum ruptured on the plane. As soon as I landed, I called his office, and he saw me the next day. He referred me to another ENT when I needed to have my tonsils taken out, which wound up nearly curing my ear problems. Dr. Kemper not only treated the ear problems, but he was determined to help prevent them, by treating me for allergies with allergy shots as well. His allergy nurse Veronica is absolutely fantastic, and I adore her. With the combination of allergy shots and an antihistamine/decongestant, I am nearly symptom-free. Some patients are put off by Dr. Kemper's stoic bedside manner, but he really does care about his patients. His entire staff is fantastic; his nurses, audiologists, and secretary have been the same for the 10 years that I've been a patient, and they have gotten to know me and my family personally... they essentially watched me grow up. Dr. Kemper is now also my sister's ENT, ever since she lost the hearing in her right ear from a complication during brain surgery. He has been working with her, experimenting with different hearing aids and devices, and he also referred her to Bridget Wallace to help with her vertigo. When it comes to my ears, there is no one I trust more than Dr. Kemper. When I have children, if they ever have ear problems, Dr. Kemper will be the first person I will see.
18 years ago (28-10-2008)
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