EASTER LOCK & SECURITY SOLUTIONS

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Visit our webpage at: http://www.easterslock.com

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East Coast Largest Provider of Locksmith and Security Solutions for Home, Business and Government Buildings. We also Provide Mobile Service for Lock Outs

Address: 1713 E Joppa Rd, Parkville, MD 21234, USA

Phone: (410) 825-3535

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State: Maryland

Zip Code: 21234

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Reviews

First time trying this outfit, was referred by a friend in the business so I called and spoke with Mike on a Wednesday bout noon, trying to find a IC core rim cylinder for a DETEX panic device, they weren't sure what cylinder to provide (1400 hours), so I sent one of our guys down to their shop on Joppa Rd to show them the device along with a key to operate cylinder on previous panic device (1600 hrs.), they said they needed more info and to call back after 0900 the following day. Thursday morning when I called at 0915 I spoke to Drew (office Mgr.) he asked what markings on the key in order to know which cylinder to provide us, I told him what was on the key, he asked me to send a picture and he would get back to me. I sent him a picture of both the keys (2) and the panic device, this was about 1000, I phoned back after not hearing from him at 1200, Cindy answered and put me on hold, waited till it clicked over Cindy again, she said he was with a customer and would I like leave a message, I explained the purpose of my call and who I am to which she commented that she saw the email with the photos, so now I leave a message explaining to Drew (shop Mgr.) my need for a cylinder and to please call when he is able to determine if they have the cylinder I need. Waited till 1400 hours, still no email response or return phone call, I phoned and again spoke to Cindy, put on hold again, clicked over to reception again, this time no answer, just went back to hold, after a couple minutes I hung up and called again, Cindy asked if this is the same guy who was on hold, I affirmed that and explained to her I just need to know if I can head over to their shop to pick up the cylinder and keys, she told me Drew was away from his desk, I thanked her for her help, thanked her and told her I would be trying another lock shop. Amazing how a company stays in business with that kind of customer service. I work with a small company in the commercial service industry (50+ employees) and would never allow that to happen! First impression is a lasting impression, we definitely will not be wasting our time with this lock shop again. Stay away if you value your time and money.

 9 years ago (23-03-2017)

Everything locks! Huge inventory. Knowledgeable staff.

 9 years ago (07-06-2017)

I found my difficult-to-find keys here!
Friendly service, too.

 9 years ago (01-05-2017)

Need a wierd key made. This is the place. Nice family owned business.

 9 years ago (24-03-2017)

If you're looking for going to these guys for a commercial project, don't. They're absolutely terrible, unprofessional, and can't seem to get their things together. Bryan and Brooke were part of a project for our company. Everything from end to finish was absolutely terrible.

 9 years ago (31-03-2017)

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