Eau Claire Bike & Sport

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Eau Claire Bike and Sport first opened its doors in 1957 years ago as EC Cycle, purchased by Terry in 2000. Today, 70 years later, we are still supporting the Chippewa Valley's active lifestyle.

Discover the advantage of shopping locally,
where customers are treated as individuals instead of a number.

Address: 403 Water St, Eau Claire, WI 54703, USA

Phone: (715) 832-6149

Website

State: Wisconsin

Zip Code: 54703

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Reviews

While visiting Seattle I purchased an "unusual" E-Bike from a small start-up operation. I took delivery via UPS and did the final assembly myself. All went well until I got to the front rack, which is more-or-less integral to the overall design. As it turned out, the rack had been welded incorrectly, but I assumed that I wasn't reading the directions correctly. Finally I gave up and hauled the bike, the rack to Eau Claire Bike & Sport. I wouldn't have blamed them if they told me that they don't work on such oddball bikes, but I encountered nothing like that. A day or two later it was ready. Turns out that a troublesome bracket was welded on in the reverse direction!  They figured that out and removed the stray bracket so they could mount the rack properly, and then came up with an alternative mounting for the light. Good to go! All for a very reasonable charge. 

Fast forward to last week. I was casually riding said bike on a beautiful Saturday.  Boom! My front wheel dropped into a barely noticeable pothole and before I could react I was cartwheeling into the pavement. The front wheel remained in the pothole. The rest of the 60# bike (including motor & battery)  turned into a drop hammer that flipped over the front wheel, pivoted sideways & crashed down on my leg! I thought the bike was a goner. 

The bike is extra-complicated because it's foldable as well as an e-bike. The crank arm was out of whack. The rear derailleur was only giving me half of the gears... So many things in probable need of replacement or major repair. 

I managed to ride home after straightening the handlebars to a manageable-if-skewed alignment. I briefly tended my injuries and recognized that I might not be able to walk in another hour once the full swelling of my leg kicked in. That and my brain was in some mix of mourning and shock. I decided that I'd etter get the bike to EC Bike & Sport so they could assess damage and order parts (if need be) while I was on the mend... 

I picked up my bike today. Good to go! They managed to straighten the crank, restore the derailleur to aligned working order, replaced my brake pads with a tune-up (which I'd requested) and got it ship-shape ! All for the cost of a tune-up and the replacement pads! I had been bracing myself for a major labor charge, replacement of the derailleur and crank, etc. 

Bottom line: EC Bike & Sport does excellent work, even on bikes you bought from someone/somewhere else. They go above & beyond expectations and are more than fair in the cost department. Okay, if I. Haven't yet made myself clear... THEY DO IT RIGHT! AND FOR A GOOD PRICE!

 8 years ago (23-05-2017)

They take great care of you no matter your price point or skill level.

 8 years ago (21-05-2017)

I wanna like this shop... I took my bike I'm to get repaired and the mechanic was down-to-business and quoted me a very reasonable price, however when I came to pick up my bike at 7:30 on Thursday the shop was closed even though their hours are until 8pm on Thursdays. I am very confused. Also they don't have a voicemail set-up for their phone so I couldn't leave a message telling them I was here. Giving a two stars because not being open when your website and storefront say you should be is highly unprofessional!

 9 years ago (25-03-2016)

I'm thirty years in on this Friendly Local Bike Shop! They are unbeatable for new and used. The reason they are usually so busy is they are great at what they do! Check out the used bikes downstairs, too.

 9 years ago (18-06-2016)

I have purchased bikes and obtained service at ECB&S for over 20 years.The sales staff and bike mechanics, especially Terry, are excellent. They sell quality equipment at a reasonable price. Turnaround time for repair is lightning fast. Terry has generously donated equipment and repair service to Biking for Bread Larry for many years. I highly recommend this store.

 10 years ago (05-07-2015)

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