Edible Arrangements

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We know fruit and that's a fact! Whether it's a birthday or simply a Tuesday we have the fresh fruit gifts that everyone loves for every occasion!

Address: 944 Gateway Commons Cir, Wake Forest, NC 27587, USA

Phone: (919) 374-2960

Website

moc.tiurfod@193cn

State: North Carolina

Zip Code: 27587

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Reviews

I live in the Chicago area, but needed to have the edible arrangement delivered in the North Raleigh area.  I did not pick the store.  Just placed the order, online, for one box of chocolate-dipped strawberries AND a balloon to be delivered on a certain day.  

The recipient called me to say she got three boxes, only one of which was addressed to her.  So, she had to call the shop, which said they'd send someone back to pick up the other two boxes.  (I hope those two people got their order.)

I asked about the balloon.  No balloon.  So, I Edible Arrangements' customer care number, entered my order number and was automatically connected to the shop that filled the order.  

The person who answered said that the order was, actually, filled by the Wake Forest store, but that the store that got my call was taking the calls for the Wake Forest store.  

They were sorry about the errors, and asked if I wanted the balloon delivered late or a credit for the price of the balloon.  At that point, the surprise having passed, and delivery of a single balloon, after-the-fact, being ridiculous, I asked for the credit.  

The person who took the call said she was not authorized to give credit.  She would have to talk to her manager and call me back in a couple of minutes.

Two days later, and still no call back.  So, rather than call the local store, I spoke with a service rep at Edible Arrangements' national customer service line, where, they say, their goal is to "WOW you".

That customer service person called the shop, and reported back:  (a)  They say, "Sorry for the error and for no call back."  They lost the message.  (b)  They will either deliver the balloon -- now, 2-days late -- or give me a credit for the balloon they did not deliver.  (c)  They will give me a $10 store credit if I ever order from this store again.  As if that is going to happen.

They WOWed me, in the sense of "WOW!  I cannot believe how much trouble this was!"  And, "WOW!  I will never order online from Edible Arrangements again!"

 10 years ago (15-05-2017)

Raleigh 

 11 years ago (10-03-2016)

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