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Edit Business | Colony Hardware
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About At Colony, we understand that in order for you to meet your aggressive deadlines, you need to have the materials you want at the right place, at the right time and at the right time. Story Colony Customer Service Philosophy Customer service is essential to our success. We must strive to provide our customers with superior value in our products and services by maintaining optimum quality at reasonable cost in everything we do. Customer service is our most important job, provided by every person, in every department, at every level of our company. By definition, providing good quality customer service is the act of cultivating the goodwill of individuals who utilize our products and services. Each customer is a unique individual to be treated with every consideration and respect. Indifference to customers cannot be tolerated, and our relationship with our customer must be continually nurtured, not just when a problem occurs. Good customer service also means top performance, keeping appointments, answering inquiries promptly and courteously, and making sure our product is the best quality it can be. Finally, good customer service means being flexible and adapting to the facts at hand. This in turn means that Company policy must be focused on providing the best possible service to our customer.
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