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Edwards Federal Credit Union

  1. California
  2. Edwards Bank

Reviews, get directions and contact details for Edwards Federal Credit Union

About

Edwards Federal Credit Union provides a full range of personal banking products, low-interest loans and credit cards to fit anyone's financial needs!

Story

Welcome to Edwards Federal Credit Union! Edwards FCU was formed in 1962 with a simple goal - to help one another financially through tough times and good. Today, Edwards FCU has built a strong culture of cooperativeness by continuing to assist those in need and providing opportunities for those who have funds to invest. Today Edwards Federal Credit Union provides a full range of personal banking products and services fit your needs! Edwards Federal Credit Union is a federally regulated not-for-profit financial cooperative that is owned and operated by you - the members. As a cooperative, members get to share equally in the profits and rewards. Savings are always passed on through low-fee services, lower loan rates, and higher deposit yields. Dedicated to the Credit Union philosophy of "People Helping People," we welcome you to join us and experience why Edwards Federal Credit Union is "the right way to bank".

Address: 44288 10th St W, Lancaster, CA 93534, USA
Phone: (661) 952-5945
State: California
Zip Code: 93534


Update Info
Reviews
Step in the wrong direction! Debit/Credit Cards: About a year ago we were made to switch to a new type of card. The new card had the smart chip in it and they stated it was for better security. Within 2 months or so switching to the new card, someone stole my card number and ran up some charges "better security". When I called to report it, they told me that they no longer deal with fraud at the bank anymore (happened to me about 10yrs ago). They gave me a number to call to create a claim. It took almost a month to get my money back (it used to be within 2-3 days)! Going back to the "better secure" card, the new company they switched to does not support android/Apple Pay. I called them every month for 6 months and it has been the same answer (if they actually relayed my info), "we have to speak to the manager, they will talk to the manufacturer and see if it is possible". By month 7 they sounded like they were tired of dealing with me because they said that you will get a notification when it's enabled because it is a major feature to enable. Loan department: My recent auto loan I was told they no longer do the .5% deduction for auto withdrawal. They told me that they stopped doing this and automatically give it to their customers, though the rate was exactly the same as my older quote (my credit hasn't changed). Their rates are still better than others (due to being a credit union I assume), thus the reason I gave it an extra star.
8 years ago (23-07-2017)
This bank does not care about their customers. The line inside is always long with not enough tellers. Someone had stolen my bank information some how and when i tried to call and turn the card off, they sent me to one number, only to be transferred to another, to tell me that they can’t turn the card off. I needed to call them back in 20 minutes. Meanwhile someone was spending my money. Horrible service would not recommend.
7 years ago (05-01-2018)
I got a cat loan from these people some years back. All was good until I missed two months of insurance payments. They tried to charge me $2,000 for missing two months!!! I called the California Bureau of Insurance and got refunded over $1,300!. NOW they are saying I owe for an entire year. What scammers. They always send me stuff for life insurance... imagine my kids trying to collect that! This place gets a fat ZERO from me. Theves... if I hadn't pursued the issue with the state they would have just kept my money. Deal with these crooks at your own risk.
8 years ago (24-06-2017)
If I could give zero stars I would: For some unknown reason EFCU decided to change account numbers without prior notification. All of a sudden, after over 25 years of being a member, I was starting to see rejected auto payments. I called them and they said, "Oh, all of your account numbers have changed. You'll have to change all your auto payments to your new account number and will need to order all new checks". I signed up to have everything delivered paperless. I never did receive notification on-line and I certainly didn't receive notification via post. I changed all my auto payments and called this strike one for EFCU. A few weeks later, I ran into another issue with a rejected auto payment so I tried to call EFCU over 1 hour before their closing time. I literally listened to a ringing phone for over an hour. No one ever answered. Luckily, the company that had my auto payment rejected was very understanding, but I still had to pay a $7 rejected payment fee. Thanks a lot EFCU. I have multiple accounts with EFCU and everything I do is on-line. EFCU should have put a pop up banner on our on-line account that notified us of the pending account number changes. They sure were quick to let us know that they were going to start charging fees (that later was not implemented). So, why not let us know that our account numbers were going to change????? SO FRUSTRATED. And then you won't answer the phone??? What's happening to our Credit Union? Strike two EFCU. Beginning the search for a New CU in the event of strike three. UPDATE: Strike three today EFCU. You are "Outta here". Today, I found out that they rejected my husband's direct deposit. With mine coming this week I physically went into the Edwards Branch. The teller proceeded to tell me that they didn't change my account number despite me showing her evidence from my husband's employer that they did. She finally went in the back to find out what "I was doing wrong". I haven't changed anything in 26 years. I know I didn't do anything wrong. She finally came back out from the back and told me that my deposit will not be rejected. No explanation, no apology, no we are so sorry for the inconvenience Ma'am. NOTHING. FINE. Moving my accounts elsewhere.
8 years ago (14-06-2017)
Very disappointed in this place. I had heard so many wonderful things about it that I opened a regular savings account. Trouble began last Summer when they changed to chip debit cards. I was never notified of the change and tried to use my atm card and was denied. I was told that a mailing went out in the Spring of 2016 advising of the change and all old cards would stop working on a certain date (I am unsure of the shut off date). I had to wait for quite a while to get the new debit card. Fast forward to April, 2017 and I receive a statement stating that I had a $15.00 maintenance to my account. I called their call center and was advised that my account did not have a minimum balance thus the charge. I was stunned as my account "DID" have at least a minimum balance. I then go to the Lancaster Office and the people there did not know why I was charged. They returned my $15.00 and I closed the account. I believe the main problem I had with them was communication. I rarely received a statement from them. I don't know why.
8 years ago (12-04-2017)
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