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El Pollo Loco

  1. Northridge
  2. Northridge Meal Takeaway

Reviews, get directions and contact details for El Pollo Loco

About

Authentic Mexican Grill known for its signature citrus-marinated, fire-grilled chicken and Mexican-inspired entrees.

Story

While some things have changed over the last few decades, El Pollo Loco's commitment to fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Address: 8301 Reseda Blvd, Northridge, CA 91324, USA
Phone: (818) 886-3157
State: California
Zip Code: 91324


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Reviews
With great hesitant I went to the franchise in Reseda. I have been to this place two years before and didn't like the flavour, the chicken was bland and missed the saltiness and the spiciness. I want to give second shot, but it proved the same, the food was bland and the Spanish rice was lumpy.
8 years ago (25-05-2017)
Excellent Service Good Prices and Great Food
8 years ago (08-05-2017)
this place SUCKS !! they get my order wrong allllll the freaking time .how hard is it to put some dressing with my salad ? or my pico on the side ???
8 years ago (12-06-2017)
Horrible customer service. We asked for 9 breast and 1 thy, the girl on the cashier looked at my husband and said that's gonna be expensive sir in an attitude my husband said it's ok she then made sure to tell him the price which was $30 he said ok she said r u sure he said yes, then he asked for 2 sides SMALL and we specifically confirmed small TWICE because we saw the price jump from 30 to 39 she said yes small. She threw the ringer on the table and said this will ring when ur order is ready. We waited with our 2 boys for the order. When we went to pick it up she said we r out of breasts do i gave you 2 thys instead of the 2 missing breast, my husband ia the calmest person on earth he said it's ok, then when we sat on the table i recognized she said breast is more expensive than thys so i went back and asked while I'm looking at my receipt i discovered that she charged the 2 sides large not small so when i asked her why did you charge us for large when we specifically asked twice for small she said oh yeah they gave you small, notice she did not answer why we were charged for something we didn't ask for and she blamed "them" all this time she had an attitude the. When i asked her didn't you say that the breasts are more expensive she said yeah so, i was starting to get frustrated with the situation i said then we paid for something we didn't get shouldn't we get back the difference she said ok guve me back my thys that i gave you ... here i couldn't take it anymore i told her I'm having aome trouble with you right now she said OK !!!! I told her aside from the wrong order you lied a out punching the order wrong you could've said oh sorry i punched it wrong all this the manager is hearing everything and just stood there doing nothing. She then asked what do you want right now i said we paid for something we didn't get so i want the difference she was like oh, do you want the difference!!! As if am asking for something wierd or asking for charity. I said yes then my husband intervened and said it's ok and asked me to go back so we can have a nice meal with the kids. Ah forgot to say at this point she gave us one side only, after about 5 min i realized she didn't give us the second side. So i went and asked about it she said didn't i give it to you already i said NO you can come and check on our table i don't think we ate it and the container too, she said oh i thought i gave it .... then another team member said mam we are actually out of the corn and I'm cooking some right now, so i said she could have said that not accuse us of taking something we didn't. I told her I'm really having issues with ur attitude i didn't want to say the word rude so instead i said you are not being ver nice she said well, i guess I'm sorry for not being nice!!!! My husband told me it's ok just let's eat.... by now having a nice meal was out of the question. 3 min later she came with the corn slammed it on our table and said here you go. I didn't even say thank you and didn't touch it coz probably she spit in it. I've never written a review in my life and i had my share of bad customer service but the attitude she gave us was something else. I work with customers and i have to give good customer service i know how it should be done but at the same time i let things slip coz i understand the pressure but this was just pure rude and i think it all started when she heard me and my husband speak Arabic, we are Egyptians. Horrible horrible customer service.. ah and they closed their doors at 9:55 when on the website it's written they should close 10
8 years ago (26-02-2017)
If you think about it honestly the amount of food you get for the price is kinda bullshit. Like 3 hot dogs at 711 would fill you up more and you'd get a 3 free drinks
8 years ago (11-03-2017)
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