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Reviews, get directions and contact details for El Pollo Loco

About

Authentic Mexican Grill known for its signature citrus-marinated, fire-grilled chicken and Mexican-inspired entrees.

Story

While some things have changed over the last few decades, El Pollo Loco's commitment to fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way - on our signature open-flame grills - then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.

Address: 1210 W Colton Ave, Redlands, CA 92373, USA
Phone: (909) 335-2232
State: California
Zip Code: 92373


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Reviews
At least the food taste good but the service insider was horrible. Poor guy at the register is obviously new and they leave him as the only cashier. Every question you ask him he has to ask someone else the answer to. I'm assuming it's the manager, but she's lazy. She's lolygagging around the kitchen doing misc things while the line is growing and growing. She finally comes up close to the counter and i tell her "you really shouldn't leave someone obviously new at the register alone".... She rolls her eyes and said, he's not new he's just still learning. So i said well if he's still learning someone should be up here with him to assist him and not let the line back up. She just ignored me and gave me a dirty look. Then we go to sit and wait for our food and all but maybe small tables were empty and dirty. I understand when places are busy things happen, but they weren't that busy and the manager could've stopped puttsin around being lazy then all of this could've been avoided and there wouldn't have been irritated customers.
8 years ago (06-08-2017)
WORST VISIT EVER!!!! The employees are rude and disrespectful.. I went and got lunch for myself and son, came home (not even 5 mins away) and my polo bowl was cold. So i went back and one guy was really nice and said no problem we can make you a new one. When he took it back 2 female employees said "really she went home and came all the way back cuz its cold.." first off atleast wait til i am gone or didn't talk so loud that i can hear you.. like really do you want me to stick my finger in it before i leave to make sure its warm.. When i talked to the manager about he didn't seem to care.. well we won't be going there ever again. Oh and it wasn't even busy..
8 years ago (02-08-2017)
They were out of chicken, how can that be? Don't they know they are in the chicken business. This is the 2nd time I have experienced this at this location.
8 years ago (14-07-2017)
Horrible customer service. Drive thru window employee was so rude and abrasive, I had to ask for a refund.
8 years ago (01-10-2017)
The new salads are great...the ones in the commercials appear much smaller, these were in big bowls. Fresh shrimp, avocado,mango, lettuce, tomatoes, cilantro...and the best dressing. This will be our go to salad place. There are 5 different ones.
8 years ago (08-06-2017)
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