Ellsworth Funeral Home

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Address: 321 Egan Ave N, Madison, SD 57042, USA

Phone: (605) 256-2221

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State: South Dakota

City: Madison

Zip Code: 57042

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Reviews

My parent passed away in 2021. I am going through the same thing only my parent has a prepaid funeral fund.  This paperwork was withheld from the family so we have no idea of our ma's wishes. We found out after the funeral there was a prepaid plan. The beneficiaries is the funeral home and that was Bob Ellsworth from Ellsworth Funeral Home in Madison SD.  I believe Alex Nurnberg runs it now and Terry Lee did at some point  It is 8-28-2022 and we still have no answers nor the proper funeral.  1. Do not use Willoughby Funeral Home or Ellsworth because both are owned by the same people. Robert Ellsworth, Terry Lee and Alex Nurnberg.  2.  This is my opinion and others can do as they may but my experience was horrible. I'm still seeing a counselor, losing parent is hard as it is but finding out after the fact her funeral was nothing like she asked for and paid for. This broke my heart.. I don't want anyone else to have to go through this.  3. South Dakota Laws 34-25-25: The funeral director should have death certificate filed within 5 days of death.  4.  Federal law: restricts how trust funds are invested. Overcharging, marking up prices and unnecessary services.  5. The funeral home must give you a itemized general pricelist so ask for it before the funeral.  6.  The FTC Funeral Rule: The funeral home must give you a GPL statement listing every good and service you selected, the price of each and total cost immediately after making the arrangements.  7. File a complaint with the Attorney General.  8 .File a complaint with the Funeral Home Board of Directors.  9. Consult with a Attorney.  10. It is Federal so contact the FBI.  11. If comfortable, ask the media for help to get answers.

Alex, the funeral director had no compassion for my brothers family. He didn’t return our calls to the funeral home for 3 days after my brother passed away. Needless to say by the time he did call us we had found a different funeral home.

Very kind, helpful and easy to work with at a difficult time.

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Ellsworth Funeral Home

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