Empire Heating & Air Conditioning Rochester

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Address: 469 East Ridge Road, Rochester, NY 14621, USA

Phone: (585) 325-6760

Website

State: New York

Zip Code: 14621

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Reviews

Horribly unprofessional.  Over-priced scam artists. Convinced us, in our ignorance and fear, that we needed both our chimneys redone immediately. They scheduled and rescheduled with us, resulting in multiple unnecessary days off from work. They finally redid the chimneys, leaving empty used buckets in our bushes, globs of mortar all over the driveway, sidewalk, and walls. A year later, for our scheduled cleaning, (as part of the warranty or we would have never invited them back) they continue to be incapable of maintaining their appointments, despite scheduling months in advance and our  taking days off from work to be home,  only for them to not show and not call. Each time WE have called, we are told they were called to an "emergency."  Apparently we will have to wait until we are the emergency.

 10 years ago (25-11-2016)

I call my brother, he's at Mom's house, and ask him "What size is the furnace filter there?" He reads the edge and says 20x20x1. I buy a filter at HD. When I go to install it, I see the old filter sticking out 4 inches! The technician from Empire Heating & Cooling put a 20x20 in the spot of a 16x20. Even worse, the filter is dirty 4" from the top AND 4" from the bottom. The bum pulled the $2 filter out and reinstalled it upside down. My mother pays for this annual service every year. This shows me how easy it is for them to rip off an 80 year old.

 10 years ago (30-01-2017)

I had been a long time customer of Empire, (7 years), the same tech always came to my house and he was very responsive and forthright.  However, recently we had a leak in our furnace.  My husband called and spoke to the receptionist, a gentleman texted my husband back and asked for a picture of our furnace and where the leak was coming from.  He said they would have the part in a few days.  It's now been nearly 3 weeks, I texted and the same guy called me back a few days later and said the part would be in on Tuesday or Wednesday, that was over 2 weeks ago.  Since then we have texted, called and no response.  We found the part for $4 at a local hardware store.  I'm not sure what happened, I have always recommended them, but no longer.  The level of customer service has deteriorated significantly and I will be sure to tell everyone who asks me about heating and cooling companies, to look elsewhere.

 10 years ago (08-11-2016)

I have been using Empire Heating and Cooling for about 15 years and cannot think of a single complaint with their quality of service or work. For not being the most handy person, I have been lucky to be able to rely on Empire for all my home maintenance needs, whether its plumbing, chimney, furnace issues etc, Empire has always resolved the issue quickly and at a very fair cost. 
I would HIGHLY recommend Empire Heating and Cooling to anyone!

 12 years ago (19-12-2014)

I have been a customer of Empire Heating and A/C for over 10yrs and absolutley love them. They have reasonable pricing, great service technicians, and very polite office staff. I also like that they have 24 hour service and there pricing doesn't change via day or night. Besides them coming and fixing my furnace for me they were also able to do some plumbing and electrical work for me also. I would like to thank them for the many years of serivce and will definitely recommend them to others.

 12 years ago (31-10-2014)

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Empire Heating & Air Conditioning Rochester

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