Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 618 J Clyde Morris Blvd, Newport News, VA 23601, USA

Phone: (757) 873-3003

Website

State: Virginia

Zip Code: 23601

Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 7:30 AM – 6:00 PM
Wednesday: 7:30 AM – 6:00 PM
Thursday: 7:30 AM – 6:00 PM
Friday: 7:30 AM – 6:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

Update Info

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Reviews

Got upgraded to the next size simply because that is all that they had left. They had a good amount of options and are really helpful towards service members. Turning in the car and picking it up also we're two very quick processes. I will be renting from here in the future!

 7 years ago (30-01-2018)

My experience at this location has been unsatisfactory to say the least. I had reserved many rental cars with Enterprise before and this service is not becoming of the Enterprise Rent-A-Car company’s household name.

The vehicle I received on Monday, 22 January 2018 reeked of cigarette odor and when I brought this to the attention of Jack, my service rep., he pretended as if I was delusional. He stated that he did not smell anything and did not see any cigarette ashes or debris left behind as indicator that the last customer smoked. However after he exited the driver seat, from checking the gas and mileage I noticed the cigarette burn on the seat of the white hyuandai accent, license plate: EEE8344.

Not only was there cigarette odor the car was full of filth. I took pictures of what I was rented and was told there were no other rentals available at the time. I waited approximately 20 minutes before given that car as I was told it was taken to be cleaned but it appeared not to be touched at all, the mirrors and back window were wet but still very blurry. I explained to Jack prior to him given me that vehicle about my past experience in November from that exact location, being given a dirty, odor filled vehicle. After my last rental there I cancelled the two superseding cars I had reserved but wanted to give them another try because I know this isn’t becoming of Enterprise but apparently it is for this location.

I highly suggest Enterprise hold their customers to a higher standard as well as their brand. If someone brings back a disgusting car, charge them. Also take the time to detail or at least clean the vehicles after they are returned and not just swapping keys as one customers walks away. As a consumer we are paying for goods and definitely should be given a better product than the last few I have received. Enterprise, 618 J Clyde Morris Blvd has to do better.

 7 years ago (31-01-2018)

The experience of picking up the car was great. But dropping it off I could have definitely done without......after being ignored for a couple minutes I was told I'd be helped shortly so I sat down. When the employee reappeared he proceeded to help others and completely ignore me again....i spoke up and said "excuse me, I've been waiting" and i wss just there to return the keys....

 7 years ago (29-12-2017)

Don't ever be in a hurry if you are renting from Enterprise Rent-A-Car very extremely slow service there's never any cars ready to go although the staff was nice and try their best to provide service there's just no cars that are ready and not clean

 7 years ago (12-12-2017)

Excellent Service!!! This was my first time visiting this location. The branch manager helped me out and I and very thankful for the professional courtesy. Enterprise is a great company! Highly recommended!

 7 years ago (07-11-2017)

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Enterprise Rent-A-Car

Reviews, get directions and contact details for Enterprise Rent-A-Car

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