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Reviews, get directions and contact details for Enterprise Rent-A-Car

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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 6000 branches, in cities, airports and neighborhood near you.

Address: 16011 S Dixie Hwy, Palmetto Bay, FL 33157, USA
Phone: (305) 238-0090
State: Florida
Zip Code: 33157


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Reviews
We made a reservation back in April for a 12-passenger van. When we got there to pick it up on Thursday, we were told no vans were available as the fleet had been depleted due to Hurricane Irma. We were visibly upset and without any options. We thought we'd have to cancel our family trip and miss the chance of attending my nephew's football game versus Florida State. After two hours of calling around to other local branches with no luck, Christophe, one of the managers at this particular location was able to call in a personal favor from one of the managers at the MIA Airport location. He was able to find us a 15-passenger van! We had to drive a smaller Enterprise vehicle to the airport and then swap it out for the van, but that was the worst part part of it. When we got to the airport, LEANN was extremely efficient and helpful in getting us in one of the more comfortable 15 passenger vans. She was friendly and accommodating, and wanted to make sure we were satisfied before we left. Both Christophe and Leann made acquiring a rental vehicle possible. Christophe even called us as we were at the airport picking up the van and then again the next day when we were in Tallahassee. My family and I are really thankful that Enterprise went above and beyond to secure us a vehicle, and we look forward to our continued relationship with the company.
9 years ago (11-10-2017)
16011 South Dixie Hwy. is the location that I frequent. The staff is amazing, starting with Christof (the GM). He is awesome at what he does! Always going above & beyond for customers. Keep up the great job! 🙂
9 years ago (25-08-2017)
Very polite people....extremely slow. I Reserved a full size SUV, ended up with an intermediate and DIRTY....i didnt want to wait anymore. Ah...what is the point in making a resrvation if they are not gonna have it ready. This place should learn a thing or 2 from other enterprise locations out of florida Last.time i rent from here.
9 years ago (25-10-2017)
They gave me a car with an expired tag and after that accused me of taking it off. while when i got there they clearly placed the decal on the tag in front of me. there was no residue of any glue of a decal that was removed or any sign that there was a new decal on the tag . it is sad that the supervisor discriminates by telling me that it could be that i took it off while he knew there was no decal on the tag. Next to that the car had no wind washer fluid and the rim of the bumper kept coming off. and no i still had to pay full price for this rental. Car was not even clean on top of all . I do not recommend this location to nobody.
9 years ago (10-08-2017)
AWESOME WITH A CAPITAL A!! Best customer service I ever had with any rental car company. I highly recommend them.
9 years ago (23-08-2017)
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