ESL Federal Credit Union

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Address: 2059 Fairport Nine Mile Point Rd, Penfield, NY 14526, USA

Phone: (585) 336-1000

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State: New York

Zip Code: 14526

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Reviews

Well, first of inwouldnt even give any stars because of how awful their customer service is. Sarah, a teller at this location, was very rude. First, we hand her a money order to get put into an account. She notices the front isn't signed and made an attitude about that. My mother asked her politely for a pen and she placed one not so nicely in front of my mom's face. Then, instead of being patient with my mom's not so great eyesight and signing in the wrong places, she raised her voice at my mother and said multiple times that she signed in the wrong place. My brother JUST set up an account with them so she didn't know the account number and expressed that, so my mom left the line blank. Sarah then proceeds to tell my mom she has to put the account number in. I finally had enough with her service and chimed in saying we didn't know the account number for the nth time. We are never going to this location ever again she was so impatient. She doesn't fit to be working there. Worst customer service I've ever experienced.

 8 years ago (02-09-2017)

They close at 6 on Fridays and I was running late and arrived at 6:01 after they locked the doors but when the lady saw me she ran over and unlocked the door for me and was very nice. Such nice people and very comfortable office area. Quick with hardly any wait in line. 

 8 years ago (03-01-2017)

Big fan of ESL. Great credit union, with all the services you'll need. Customer support always good. Really like their online services, including "bill pay".

 9 years ago (14-07-2016)

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ESL Federal Credit Union

Reviews, get directions and contact details for ESL Federal Credit Union

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