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Reviews, get directions and contact details for Express

Express

Story

For over 30 years, Express has been a legendary fashion icon that offers the hottest styles for women and men. Today, Express has more than 600 stores and 16,000 associates across the globe. Find your fashion inspiration and see all the latest trends at a store near you, or at express.com

We welcome all questions and feedback related to Express. Our goal is keep our Facebook page a positive forum for comments and questions.

By accessing our Facebook page, you agree to comply with Facebook’s Terms and Conditions (http://bit.ly/r4IMyZ) as well as Express Privacy Policy (http://bit.ly/oVUvrv).

Any comment, image or video that violates these terms including any material that may be incorrect or inappropriate will not be tolerated and will be deleted immediately. We reserve the right to block you from posting on this page.

We respect your privacy and would like to keep private any details about order numbers, promo codes, GiftCards awarded and resolutions to personal and/or escalated customer service issues. We reserve the right to delete these posts. If you need immediate customer service attention, we recommend you contact us directly at 1-800-477-8844 or 1-888-EXP-1980 for online orders. Or, send us a tweet @ExpressHelp (http://twitter.com/ExpressHelp) on Twitter.

Address: 11160 Veirs Mill Rd, Wheaton, MD 20902, USA
Phone: (301) 933-2417
State: Maryland
City: Wheaton-Glenmont
Zip Code: 20902


Opening Hours

Monday: 10:00 AM – 9:30 PM
Tuesday: 10:00 AM – 9:30 PM
Wednesday: 10:00 AM – 9:30 PM
Thursday: 10:00 AM – 9:30 PM
Friday: 10:00 AM – 9:30 PM
Saturday: 10:00 AM – 9:30 PM
Sunday: 11:00 AM – 7:00 PM

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Reviews
I don’t like this location customer services the staff is rude and isn’t take care a customer
7 years ago (18-02-2018)
This is the worst Express ever! I unfortunately visited this location only because I was in the Wheaton area, as I usually shop at the Tyson’s location. Anyhow, upon entering the register, I had to initiate the interaction. I was “assisted” by Ashley, who lacked every ounce of professionalism and competency. I asked her if could do an exchange. and she reluctantly confirmed that I could. As I proceeded to hand her the cheaply made shoes that fell apart, she stopped to inform me I was unable to make the return. At this moment, I was extremely taken aback, as I know Express for having a pretty open guarantee return policy, so I felt as if my right was not being upheld. I asked her for written confirmation of the specific policy as justification but of course, she was unable to do so. She then asked her coworker, Tony, who was also extremely unprofessional and rude, if she should call customer relations and he informed her to call “only if she wanted to.” What kind of subpar service/protocol is that? I was even more appalled and disgusted. When she decided to call customer service, she poorly explained the ordeal and did so in an effort to misinform them so I could have my return denied. As a result, I interceded and asked to speak with the customer service representative. After I competently explained the damage, the representative agreed with my poor experienced and permitted the return. From here, Ashley’s rudeness enhanced, as she reacted with an unprofessional attitude and demeanor. Tony also chimed in to make matters worse by “teaming up” with her poor behavior. I eventually had my item returned then escalated the matter to corporate who forwarded the case to a regional/district manager with high priority. I will never shop back at this awful store.
7 years ago (23-11-2017)
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