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Extended Stay America - New Orleans - Metairie

  1. Louisiana

Reviews, get directions and contact details for Extended Stay America - New Orleans - Metairie

Address: 3300 S I-10 Service Rd W, Metairie, LA 70001, USA
Phone: (504) 837-5599
State: Louisiana
Zip Code: 70001


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Reviews
I left a pair of shoes and iPhone charger. I called two days after I left the hotel, they told me they were going to look for it in Lost and Found. I called every day to see if they found them and every time I called they told me “Call in 30 minutes” or something like that. I called exactly one week since I checked out the hotel and they told me “Nothing came up yet” I know exactly how it works. Hotels have a 90 day policy of "finders keepers". Which means that once an article is turned in, and if it's not claimed within 90 days, the person who found it can take it home. If you call and the person at the desk says that nothing was retrieved, they’re telling you what was told to them by the housekeeper who cleaned the room. The staff member who found it hasn't turned it in yet. They know you'll call right away, so a clever way is to hide it until you've called and have been told nothing was found. Then turn it in a few days later. So, if no one calls for the next 90 days and the thief housekeeper can end up "winning" the item. (Via Quora)
9 years ago (30-09-2017)
First off, the breakfast sucks. It's coffee, some granola bars, and make-your-own oatmeal. The customer service from the front desk was phenomenal the whole time, they were very polite and welcoming. However, we ran into other issues such as the room assigned to us not being clean at check in, so we were moved to another. Overall, I'd say it's worth the cheap price, you get what you pay for and then a little extra. The room does include a full fridge, microwave and two burners
9 years ago (18-06-2017)
THERE WAS NO HOT WATER!!! Which is the main reason for the low rating. the guy at check-in was really cordial and expedient. The room was small but clean and the Air conditioning worked really well. We wanted a king bed since my boyfriend is 6'8" but all they had was a queen since we booked the day before and there was a huge music festival going on. there was plenty of parking. the hotel was easy to find and there were plenty of food options close by.
9 years ago (02-06-2017)
Not bad, but wish they would clean the rooms, and change out the towels more than when you arrive , then leave, also wasn't to bad as for places to eat near by.
9 years ago (20-10-2017)
this hotel is next door to nearly ever city ! lol , including new orleans ! the two young men were truly something special . one of the managers ( i think they told me his name ' s reggie ? ) & the only front desk guy ive seen there . . im genuinely thankful for the experience !
9 years ago (12-10-2017)
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