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Fairhaven Memorial Park Mortuary

  1. California
  2. Santa Ana Cemetery

Reviews, get directions and contact details for Fairhaven Memorial Park Mortuary

Address: 1702 Fairhaven Ave, Santa Ana, CA 92705, USA
Phone: (714) 633-1442
State: California
Zip Code: 92705


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Reviews
My mother passed and we went here because we had other family members who were buried here. The staff, especially Eve I believe her name is, was so nice. We went there several times before and she answered all of our questions and went above and beyond what she needed to do. Yes we aren't a lot of money but still she was very caring and genuine. We did the wake and funeral there. It was beautiful. It was a sad day but they took care of everything and were so kind.
8 years ago (02-12-2017)
I agree with everyone who has had a bad experience with Fairhaven. The grounds are pretty but since the new ownership the customer service, knowledge, information not posed on web-site (like flower placement) and caring about families is gone. I have plenty of family members there and I would love to have them all removed but since I can't, I will have to continue to go there. Its sad the the new owners couldn't keep things the same like they said they were when the article was in the newspaper.
8 years ago (10-11-2017)
Update 2: I received a call from Fairhaven earlier this week to let me know my father's memory book was ready....almost 2 years after the service. This place is awful, through their disorganization and incompetency, they've needlessly forced me to dig up painful memories about a difficult time twice. Given Fairhaven's severe lacking in customer service, organization, and general competency, I'd say they have no business in providing comfort and care to families. Update 1: Fairhaven called me 6 months ago to let me know that my father's memory locket with his fingerprint was ready. A few issues: we never ordered this, they were calling almost a year after my father had passed away, and after calling them back to clarify, it turns out they had contacted me in error. Terrible service. My father passed away in April, and we had services at Fairhaven in April 2016. Working with the staff and trying to get what we needed was a frustrating experience. There were an absurd number of things that Fairhaven failed to do or messed up when doing: 1. Processing paperwork took 4 hours because the representative I was working with kept messing up in the program. 2. Two days after my father passed away, I called to reserve a day for the funeral. I was told someone would call me back in 20 minutes. It took 4 hours and several phone calls to get to anyone worth talking to. 3. After filling out paperwork for an hour and having left Fairhaven already, I was told I needed to come back because my representative neglected to have me finish all of it. 4. The portrait of my father was poorly done, despite assurances that it would be "great" 5. The signature book at the funeral omitted the names of my brother and sister. Instead, it listed me twice, with my name spelled incorrectly both times. 6. The replacement page for the signature book misspelled my name....again. 7. I was told I could pick up all death certificates on a specific day, but when I arrived, none of them were ready. Fairhaven is a beautiful park to host services at, but is run by incredibly disorganized people who seem more interested in locking down contracts than providing quality service.
8 years ago (27-08-2017)
STAY FAR AWAY FROM THIS PLACE IF YOU CARE ABOUT YOUR LOVED ONE! I can speak first hand of the mismanagement, incompetence and deceit prevalent, and of the truth of all the negative reviews. At best you will experience a costly and traumatic ordeal at the worst possible time for your family.
8 years ago (06-09-2017)
Popes of Orange County, Rozelles of Compton, and Weavers of Long Beach all all interned! Probably at a cost of over a half million. New owners really Have been trying to get a marker for MIL's since she pass d in November, 2016! Took forever to get death certificates ordered by Fairhaven. Total cost sixteen thousand to have my MIL internerned,. Originally given paperwork for options for markers, one that was around eight hundred. Left several messages, no return calls, so never followed through with head marker for interment! Rex was supposed to meet us on December 2nd, but did not. Original cost less than eight hundred. Now thirteen hundred? Give me a break! Very unprofessional compared to Rose Hills, from my perspective!
8 years ago (02-09-2017)
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