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Fairmont Empress

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  2. Fairmount Store

Reviews, get directions and contact details for Fairmont Empress

About

Quintessential Victoria experience. Condé Nast World's Gold List, Readers' Choice & Best Spas. Travel + Leisure Best Hotels of the World and in Canada.

Story

Canada's Castle on the Coast majestically rising over Victoria's famous Inner Harbour. Victoria's first Five Green Key, Condé Nast Gold List, Readers' Choice and Best Spas in Canada. Travel + Leisure Best Hotels of the World and in Canada. Renowned Afternoon Tea, harbour-front dining on The Veranda, iconic Bengal Lounge and Empress Room. Adjacent to the Victoria Conference Centre and onsite meetings and events space. Fairy tale destination weddings and elopements. Award winning Fairmont Gold Concierge Floor and Lounge, ranked best by JD Power for service within the Fairmont brand. Turning moments into memories for our guests.

Address: 721 Government St, Victoria, BC V8W 1W5, Canada
Phone: (250) 384-8111
[email protected]
State: British Columbia
Zip Code: V8W 1W5


Update Info
Reviews
Review of Hotel: Service - exceptional on the Gold Floor. Very accommodating of our daughters food allergy. Food - Gold floor food - less selection then Hotel Vancouver, Whistler Fairmont, or Waterfront Fairmont but still very tasty. Spa - Surprisingly exceeded my expectation. Nice decor. Men's room had everything for grooming. Decor - glad they kept the South side of the building "old", kept old armours from the rooms in the hallways as a touch, love the old historical menus on walls. 60 million dollar renovation has mad the rooms up to date. Features - one of the better pools in a hotel, gym is small but has what you need for a hotel gym Whoever came up with this decor mix of new and old is a genius!
7 years ago (13-11-2017)
Easily one of my top five hotels I've ever stayed at! The staff is very friendly and the rooms are very well kept. There is also a lot of history associated with this hotel, which makes for an even cooler experience. If you want to go the extra mile, go for high tea! It will not disappoint! Best tea time I've ever experienced! Love this hotel and everything about it! I will definitely be going back!
7 years ago (10-11-2017)
Gorgeous historic hotel that offers a poor first impression in the lobby. We weren't acknowledged as we stood expectantly with our luggage, meanwhile one desk clerk was on the phone and the other casually chatted at length with someone who may or may not have been a guest who seemed just be waiting there. It felt unwelcoming. After a while, it made us wonder whether we were in the wrong place. Once the first clerk got off the phone, she was friendly and helped us. Over the following days, the rest of the staff were friendly and helpful. Our suite was splendid, well-appointed, and clean. The hotel interiors and exterior are perfectly romantic, ornate, and full of history. Parking in the garage was conveniently accessible by elevator and out of the rain. Museums were easy walking distance. At times there's a vibe among the staff and other guests that we might not be fancy enough to stay there.
7 years ago (12-10-2017)
Travelled with my team, all colleagues got upgraded, none of them were premier or platinum members but I was and the lobby attendant offered me to upgrade with a fee. I have a premiere membership with a complimentary upgrade and I was not offered that. It made me feel not special at all. Management turned things around and my stay was fantastic. Great room great service.
7 years ago (04-11-2017)
The afternoon tea is exceptionally delightful! Professional service in a warm and polite manor, beautiful view of the harbour and gorgeous atmosphere. The food is incredible, you'll leave satisfied but wish there was some way to get more of everything. Altogether I feel justfies the cost, it is an experience that cannot be duplicated entirely anywhere else. This has been my second trip there and I cannot wait to go back!
7 years ago (03-10-2017)
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