Fallbrook Public Utility District

Reviews, get directions and contact details for Fallbrook Public Utility District

Address: 990 E Mission Rd, Fallbrook, CA 92028, USA

Phone: (760) 728-1125

Website

State: California

Zip Code: 92028

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Reviews

Caught in a nightmare...billing is an absolute outrage. No explanation, just always "you must have a leak" bill jumped from $50 a month watering ex a week to $350 a month not watering the lawn at all! 2007-9 $50 a month to 2011 @$350? (One person household) I told them they should have desalination to bring in water from the Ocean, they said they did but it got dismantled..,great!

Lets not forget to mention toilet paper comes out of my bath faucet as well as forms in my reverse osmosis water. Yes disgusting. I gave up on Fallbrook water and used only bottled water for bathing and personal use. I also happened to develop a serious illness while residing in the area.
Coincidence? I think not.

 7 years ago (27-01-2018)

Although, I do appreciate the customer service! I have to agree the billing and charges are out of control. Do you take an average per Fallbrook usage? The bill does not make clear sense from month to month.

 8 years ago (14-12-2017)

Truly exceptional service response times and attention to detail.  Unfortunately the only aspect of their operation this applies to is shutting off customers water.  Their online payment gateway operates like one from the early 2000's.  It's 2017 and we have a utility  provider charging a 5 dollar fee if you opt to use a credit or debit card.  Remarkable!  If you can make it through their '2 business day' processing period (sometimes 4-5 if it's anywhere near a day that could possibly be considered a holiday) and they haven't rushed out to shut your water off, congratulations!  Consider yourself lucky.  There are no options for payment plans should you fall behind.  The only thing you can rely on is that you will be fined $30 should you not have the exact funds to pay them in time or become trapped in their online payment processor dead zone.  Obviously they have taken great inspiration from the banks over the years and should be awarded a golden vampire squid trophy for excellence in screwing over the customer while enriching their own.  👏👏👏

 8 years ago (16-03-2017)

Just moved to fallbrook and I can honestly say that this company works like anyother water company in California.  If your afraid to get behind on your bill they offer auto pay which, if you have money in your bank and they don't take it then that's their fault and I'm sure they will bite the bullet on if needed.  They were very quick in addressing my needs when I first moved in and happily answered my questions when I called so.

 8 years ago (24-06-2017)

This Utility is a criminal organization, their usage and associated fees are nothing short of robbery. How can one person incur an average bill of $230 per month. I use minimal water, it's all the other extortions that you're bound too that kills you monthly.

 8 years ago (13-09-2017)

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Fallbrook Public Utility District

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