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Farmers Insurance - Brent Reed

  1. Montana

Reviews, get directions and contact details for Farmers Insurance - Brent Reed

Farmers Insurance - Brent Reed
Address: 1117 Helena Ave, Helena, MT 59601, USA
Phone: (406) 442-0700
State: Montana
Zip Code: 59601


Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info
Reviews
If I could give less that one star to Mr. Reed, I would. Apparently, he does not deal well with Mondays. My mother passed away in May of this year. Mr. Reed was her auto policy agent. I called Mr. Reed on June 5, 2017 to inform him of my mother's passing and ask that her policy be cancelled. I have this call documented by notes and by cell phone records. At that time Mr. Reed informed that he would take care of things. When I received the statement for my mother's bank account, I noted that the premium for her car insurance had been deducted again on June 22, 2017. I called Mr. Reed for the second time on July 10, 2017. I was not angry and I was not disrespectful. I just wanted to follow-up and see about getting the premium refunded. Before I could even get my full request out, Mr. Reed went on the defensive stating I was accusing him of being incompetent. I accused him of nothing. He kept asking why I was reporting this on a Monday more than 30 days later. I tried to explain that this was the first business day after I received the bank statement. I tried to explain that I was not upset; I only wanted the problem fixed and a refund issued. What should have been an easy request to cancel a policy and request a refund ended in an abusive tirade by Mr. Reed that left me dazed and confused. His behavior was unprovoked, unprofessional and downright abusive. He went so far as to threaten to find out where I work and report me. I have no idea what that means or how it's relevant to my request. I have filed a complaint about Mr. Reed's behavior with Farmers Insurance Corporate Office. The representatives I spoke with were gracious and understanding. Thankfully, they were able to handle my request and arrange for the refund. I have no complaints about Farmers Insurance - only this particular agent. For future reference Mr. Reed, the proper response to someone telling you a loved one has passed away is "I'm sorry for your loss" or "please accept my condolences," NOT "what are you accusing me of?"
9 years ago (11-07-2017)
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