Ferguson

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Ferguson is a diverse distributor that spans multiple businesses including plumbing, HVAC/R, fire protection, waterworks and industrial. In the past 64 years, we’ve grown from a local distributor to a $13.8 billion dollar company with more than 1,400 locations and over 23,000 associates nationwide. We pride ourselves on delivering world-class service and our customers know that “Nobody expects more from us than we do” is more than just a tagline to Ferguson associates. It’s a cultural belief that is demonstrated every day through exceptional customer service, product selection and industry knowledge

Address: 1781 Placentia Ave, Costa Mesa, CA 92627, USA

Phone: (949) 650-0646

Website

State: California

Zip Code: 92627

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Reviews

Horrible Customer Service! Try Home Depot or Lowes first. I went here to get a part to fix my sister's bathroom faucet. It took 20 minutes to get anyone to help me (there was only 2 other customers in there) then when I finally did get help the guy said, "I don't have the tool to check for that, I'll be right back." and disappeared into the warehouse for 10 minutes and I had to go into the warehouse to get him and he got mad, saying "you're not allowed back here!" After all that someone else that worked there said they didn't have the part I needed and tried to send me across town to another store. The Home Depot around the corner had the part I needed and way better customer service.

 10 years ago (30-08-2016)

I'm a plumbing knumbskull...they were great... very helpful...quality American-made stuff they sold me at a reasonable price.  Sure wish I lived in Orange County instead of Santa Monica.

 10 years ago (08-07-2016)

Nice place :D

 10 years ago (18-01-2017)

Do not by ANYTHING from this company unless you are positive that you never will return it.  I purchased two water heaters for a property I am building.  When the plumber said they were the wrong kind, I attempted to return them (never used--still in the box-- but the box was opened by the plumber to determine they were the wrong ones), Ferguson took them back, but would not give me a credit for the over $2,000 that I spent.  They finally agreed to give me partial credit on one water heater if I agreed to purchase two more from them.  What kind of customer service is this?  Be very careful when buying from Ferguson.

 12 years ago (01-11-2014)

I purchased a sink. The display was in the color of bisque. I asked if it came in white and they said, of course.
Checking out was a long procedure (took over 1/2 hour). We picked it up a week later, boxed tightly. Had it installed, thereafter. To my dismay the color was not white, but the color of the display---bisque. Calling and explaining our situation was hopeless. No one was willing to help. Lesson---check the color throughly. It may seem like the right color, but compare it with the color you want.

 15 years ago (30-09-2011)

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