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Reviews, get directions and contact details for Firehouse Subs

Firehouse Subs
"Serving a variety of hot gourmet submarine sandwiches. Made with premium meats & cheeses, steamed hot and piled high on a toasted sub roll."
Address: 10700 France Ave S Ste 116 , Bloomington 55437, MN, US
Phone: (952) 322-7364
State: MN
City: Bloomington
Zip Code: 55437


Opening Hours

Monday: 10:30-19:00
Tuesday: 10:30-19:00
Wednesday: 10:30-19:00
Thursday: 10:30-19:00
Friday: 10:30-19:00


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Reviews
arrived at 7:59pm ready to order, placed order by 8:04pm, told at 8:17pm it would be one more minute, received order at 8:26pm. order was wrong. they gave me wheat bread instead of white. employee was obviously high on drugs. employee was talking on the phone for about 10 minutes. i had to ask him to repeat himself about 5 times. he tried to offer me some other sandwich that he had laying around for free as though it would make up for the wait. i declined
I felt welcomed, had a great hero sub & excellent service. I appreciate supporting this business because they support our city. Last year they gave $3,000. to our local emergency services! Thanks Firehouse!!
Went in there at at 12:30 in the afternoon and there were three groups ahead of us waiting for their sandwiches. We ordered ours and sat down to wait. I took 20 MINUTES to get a friggin sub sandwich. It was not like there were big groups - two groups of three and one group of one. When people came in behind us I almost yelled to them to turn and go away unless they had the entire afternoon to wait. I have NO CLUE what took so long to make our sandwiches. And, to me, the worst part, is they did not even apologize for the wait when they gave them to us. The other interesting thing was that while I waited I looked up how much went back to first responders as I had nothing else to do and it is like .12%. So, on my $28 order they gave back 3.3 cents. But they did get me to donate a $1 of my own money. Great marketing scam as well. But, the food was good once it came.
Ordered pickup on DoorDash. The incorrect bun was used which was an additional charge for “Everything Bun”, missing sautéed onions, missing sautéed mushrooms which was also an extra charge, missing the pickle completely. The salad was to be a plain “side” and has chopped meat, and NO salad dressing!! Of my experience you NEED to check before you leave THIS store, only 1 out of 5 orders seems to be 100% correct. At least I got some credits back from DD.
Customer service was top notch. Very clean and friendly. The food was very good and fresh tasting.Food: 5/5
My wife and I went in to Firehouse subs and were extremely disappointed. The young man who was behind the counter looked sad and didn't say one word to us. He was finishing an order for a pick up. After he went into the back and out came another guy who didn't look professional at all. He was talking on his cell phone and looking out at a car parked in front. He barely gave us the time of day. When he took our order he didn't give us our drink cups. We had to grab them ourselves. We ordered 2 large Italian sub combos. We ended up grabbing medium cups. While we were waiting for the young man to make our subs in came two women and a young boy. One woman went behind the counter into the back. Then she and the man who took our order were scolding the young man and pointing at us. We were the only customers in the store at the time. Then the 2nd woman with the young boy went into the back and the child was running around in the kitchen and back room. Neither woman spoke any english. Then we asked the young man who made our order for another lid for our drinks,. He took quite a while looking for the cups and nobody helped him. He came out looking afraid we were upset with him. We are upset about the situation and how unprofessional all of this was. We are not upset with the young man who made our food. He seemed kind. We were given a gift card from a friend because I am recovering from Knee surgery. It's quite dissappointing to see this gift card go to waste. The subs were disgusting and soggy so we did not eat them. We would like our money back.
I stopped in about 2:00 pm. Cashier had his arm resting on the wall while taking our order. He never asked us anything. He rang up the purchase without ever engaging us in any questions or suggestions. Upon receiving out food, which was great, we had out choice of 11 unwashed, sticky tables. Every table was available and dirty/sticky. I used many napkins to keep front touching the tables. Food was great. Atmosphere and cashier were a huge disappointment.
Nothing was stocked. Tables were dirty. Employees did not greet my wife and I. Dude just said “what do you want”. Trash in the floor. Idk if there is even a manager here.Food: 4/5
We ordered 7 subs, 6 of them were wrong/missing several items. A grilled cheese that was both cold and burnt, how do you screw up a grilled cheese that badly? We tried to call them to complain about the messed up order, but they aren't even answering the phone. We will not make the mistake of ordering from the Bloomington Firehouse Subs again. If I could give negative stars in this review, I would.
Good food , if you get what you ordered . This is about the 4th time in a row I have gotten my order & it was wrong or missing items . No lettuce , fountain soda that taste horrible over the bottle I ordered & wrong chips . Please do better .Service: 2/5
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