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Firestone Complete Auto Care

  1. Ohio

Reviews, get directions and contact details for Firestone Complete Auto Care

Firestone Complete Auto Care

Story

One stop shopping for all of your vehicle needs. From tires, auto service, batteries, brakes, alignment to our DriveGuard run-flat tire technology, our skilled technicians are ready to serve you.

Address: 5131 Buehlers Dr, Medina, OH 44256, USA
Phone: (330) 591-9274
State: Ohio
Zip Code: 44256


Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: 7:00 AM – 6:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews
Had appointment. Was told it would take hour and half. It took almost two and a half hours for an oil change and alignment. I was waiting in the lobby for my car. They didn't pull my car into the bay to start working on it for 40 minutes and had only done the oil change at the hour and a half mark. By the way, there was no coffee at all and it was a nasty, dirty beverage station with no beverages. I told them I needed to leave at a certain time to pick my child up from school and they said it was not a problem. The main manager tried to high five me when he told me they would get it done which was weird and inappropriate. I had to keep reminding them the entire time to make progress on my car since I was on a time schedule. Who knows how long it would have taken if I wasn't pestering them the whole time. They had to redo the alignment because the tech "forgot" to align the nose which put it past my needed departure time. They almost made me late to pick up my child. I had to race to the school. The whole experience was stressful and ridiculous and I will never take any of my four cars back to Firestone. The $20 off the manager gave me for customer experience can not make up for me almost leaving a child at school without a ride home. Unacceptable.
9 years ago (10-11-2017)
Had a flat in the rear tire of my truck. Called at 8AM asked if I could drop my truck off and it be ready by 5PM - they said yes for sure. I went to pick it up at 5:00PM and they told me "oh we forgot about it". NO call during the day or anything, horrible service and do not recommend this place.
9 years ago (16-11-2017)
Guys are awesome here. It is nice to have a trustworthy business to take our vehicles to. I have used them 4 or 5 times now for various things. This team is A+ . Thanks Guys!
9 years ago (30-10-2017)
The fire stone team in Medina is always efficient they're always friendly and it is a positive experience. we've been going there for years thank you fire stone
9 years ago (07-02-2018)
Everyone was so helpful the manager Nate talked me through what they were going to do to my car and him and another guy that worked saturday morning kept me updated through out the process. I dropped my car off and had it back fixed and correct in a timely manner.
9 years ago (21-11-2017)
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