Firestone Complete Auto Care

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One stop shopping for all of your vehicle needs. From tires, auto service, batteries, brakes, alignment to our DriveGuard run-flat tire technology, our skilled technicians are ready to serve you.

Address: 205 Hardy St, Hattiesburg, MS 39401, USA

Phone: (601) 255-1093

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State: Mississippi

Zip Code: 39401

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Reviews

I've purchased 4 sets of tires over the years for different vehicles and every time received excellent service with reasonable pricing and quick turnaround times. The staff here is polite and helpful and if you need to kill time waiting on service,  The Thirsty Hippo and the public library are just around the corner. Highly recommend!

 9 years ago (01-08-2017)

Pros: Friendly and professional staff.  Greets everyone genuinely when you enter.

My Personal Experience

Day 1 (Tuesday): Took my car in because of my vehicle shaking during idling and difficulty accelerating (Check engine light was on during taking my car in).  The diagnostic tech reported a list of (4) problems that found (spark plugs/wires, fuel injection cleaning, car distributor, and oxygen sensor) estimated to be around $1,100 to repair.  Didn’t have the money to fix everything.  I asked what repairs were crucial and the gentleman suggest having the spark plugs/wires and the distributor repaired, totaling ~$600.  Picked it up ~4 hours later (around 1 PM) and the check engine was now off, but the original problem of shaking while idling was still there.  The tech accredited that to me not having O2 sensor repaired.  He said it might be a slight nuisance until it’s fixed, but the car should not shut off on me.  It shut off twice that same afternoon; both times while in traffic.

Day 2 (Wednesday): Brought the car to this same Firestone location, told the sales rep everything that happened.  Was told the diagnostic tech would not be back in until Thursday, but they would take a look at it.  They adjusted the throttle body and cleaned my fuel injection.  Firestone asked me to bring it back the next day when the diagnostic tech would be back in.  That same day, I took my vehicle to another shop for a 2nd opinion.  If you can see the videos attached to this review, you’ll see that the 2nd mechanic stop can put their hand on the distributor and physically move the part around.  The 2nd shop explained that the distributor’s bolts had been stripped on installation.

Day 3 (Thursday):  Went back to Firestone and the diagnostic tech changed the bolt and physically secured the distributor properly.

Having to pay separate transportation to and from the shop for each visit, I lost money and a considerable amount of work hours.  I would not recommend this location, after my personal 3-day experience with Firestone.

 9 years ago (03-08-2017)

Attempted twice recently to get an oil change on the same vehicle.   Both times the staff mislead me about the wait time so it did not occur either time.  Though their misleading and, in the end, incorrect information cost me hours of precious time, the staff offered no apologies or explanation and acted like the really didn't care whether I got my oil changed there or not.   It didn't used to be this way there.

 9 years ago (03-08-2017)

I had a new alternator put in last fall and had been dealing with a host of "acceptable" noises following the work. I'm now sitting in a different shop having the alternator put back in where it came unbolted due to lack of proper tightening. 

On top of the improperly tensioned alternator, I was charged well above market price for a battery and belts that were replaced after I agreed to the initial estimate, added without a phone call, and I was not informed of until presented with the final bill.

That's not how you get return service.

 9 years ago (06-04-2017)

Went in for an oil change after getting home i realized my hood will not close going back in the morning to see whats wrong with it

 9 years ago (03-06-2017)

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Firestone Complete Auto Care

Reviews, get directions and contact details for Firestone Complete Auto Care

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