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First Call Heating & Cooling

  1. Oregon
  2. Oregon Electrician

Reviews, get directions and contact details for First Call Heating & Cooling

About

First Call Heating & Cooling takes pride in being a full-service provider of top quality heating and cooling services for Portland and Vancouver since 1939. Our customers can expect professional, prompt, and courteous service.

Address: 13150 Clackamas River Dr, Oregon City, OR 97045, United States
Phone: (503) 231-3311
State: Oregon
City: Oregon City
Zip Code: 97045


Opening Hours

Monday: 7:30 AM – 5:00 PM
Tuesday: 7:30 AM – 5:00 PM
Wednesday: 7:30 AM – 5:00 PM
Thursday: 7:30 AM – 5:00 PM
Friday: 7:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info
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Reviews
Joe G and Jose D (and others) installed a new furnace today. They called ahead and arrived promptly. We reviewed the install plan and they were very diligent in putting down tarps and shoe covers. They worked hard and re-configured my filter and its now much easier to service. When they finished, we reviewed their work together and they cleaned up impeccably. I would recommend First Call and the Joes to anyone.
7 years ago (23-02-2018)
We had First Call install a new 96% efficient furnace to replace our aged less than 80% one. It worked wonderfully at first. The installers used the old AC outlet hose to eliminate water which made sense since our furnace is in the basement and not in the garage. However, pretty soon a problem developed because that system vented out of an exterior wall, which froze on cold days shutting the furnace down because water could not flow out of the pump. Out came Joe G and Abel M to the rescue. They flawlessly re-routed the water outlet system to an interior drain. Job was a difficult one requiring precise drilling through a tile floor which they did hiding the outlet tubing and getting our furnace back online in record time. First Call did right by us and these guys were pros in every sense of the word.
7 years ago (04-03-2018)
First Call was great. Laura was very nice, professional, and helpful. So was Laura's Friend. She told me how to restart the furnace after 4 days without Heat. And Laura endured 3 calls from me today! The property management company I rent my house from terminated the contract with First call because it was 'too confusing'...I don't agree with that. And even after the contract was terminated First Call still helped me to get my heat on over the phone. Thank you First Call. And thank you Laura, and Laura's Friend.
7 years ago (28-02-2018)
Jason S and Janson H were top knotch in their respective jobs. And Jason S advised me of a leak in my crawl space I had no idea about and saved the beams and joists from further damage. I have since been able to hold the water heater install company responsible and they are taking care of all the expenses surrounding it. It would not have been possible without Jason S caring about it and taking the time to let me know. I doubt very many workers would but it saved me and he didn't have to. Also their work in installing my AC system was nothing short of amazing and I am grateful to them for their help.
7 years ago (02-02-2018)
We installed new equipment with this company & paid nearly $14,000. After the intial installation, we haven't been treated the way I would expect but also for spending that amount of money we did. I have called in several times & it is usually a bit confusing. We usually get passed around a bit. I will say the customer service people are nice & we love our system we installed. However, we had to ask & follow up on our tax credits/etc. for our new equipment because the company didn't take care of this, as promised. I then had to keep calling to ask someone to come out to show us how to clean our electric air filter which we were told would be done for us in the sale. Every time they sent someone out for an error code, the service guy would seem put out that we called, telling us it was no big deal. Which our thermostat prompted us to call & I guess they could have informed us over the phone this wasn't a big deal if they didn't think it was worth coming out. The service guys would also refuse to show us how to clean our EAC & told us that was the maintenace person's job during the tune up. Our EAC went almost a year with out being cleaned, besdies us just finally vacuuming. When we called in we kept being told we had to wait a year from install to schedule a tune up but that we would be called when it was due. We were never called when our date went by & I had to call in to schedule this. I was also told in the intial sale with Jason, that our tune ups were included, not only the first year but all 5 of our warranty. I thought this was too good to be true & apparently it was. We were led to believe in the sale that we had a service agreement. When the service guys arrived for our tune up, they gave us a lecture about our filter. I informed them from the intial sell they were supposed to get someone out here to show us how to clean it. I also told them we asked multiple times to get someone out but kept being told this would occur during our first Free year tune up. Then after that the guy's told us our long list of error codes didn't mean anything. The same guy that had been out before in the year, refusing to clean the filter, ended up doing it. I had also told him, one service guy that came out went into a long discussion about how there should be a way to hook up our internet so that somehow First Call would immediately be informed of our error codes. I told him we got internet recently & I would like to do this now. He told me he didn't know what I was talking about (Strange). He then informed us our tune up wasn't included & I was baffled as to why it wasn't, when I had been told multiple times it was included. The fine print he said was that "yes, it was included, but at a price($150)! When I was told it was included, it was my impression our 14,000 covered the tune ups & I had went over that thoroughly with Jason because that was the reason we chose First Call versus other places. I had verified that with a service lady at one point as well. In the contract, there is some fine print about the tune up's but I remember going over this with Jason. I remember telling him I was concerned we wouldn't get what he was promising us & he reassured me that this wasn't applicable for us & we had tune ups included. When I told the service guys this & informed them the service lady didn't inform us of a charge when we called. They told me sorry & that Jason was a fast talker. This company has made us feel very unimportant & unappreciated for choosing to spend that big chunk of money with their company. I am very unimpressed & unsatisfied with the lack of urgency & customer service. I feel like we were dropped after the intial sale & we should have researched better &/or got more promises in writing. Super disappointing...
7 years ago (26-02-2018)
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