First Ford

Reviews, get directions and contact details for First Ford

Address: 292 William S Canning Blvd, Fall River, MA 02721, USA

Phone: (508) 689-7292

Website

State: Massachusetts

Zip Code: 02721

Opening Hours

Monday: 8:30 AM – 8:00 PM
Tuesday: 8:30 AM – 8:00 PM
Wednesday: 8:30 AM – 8:00 PM
Thursday: 8:30 AM – 8:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: 8:30 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews

First Ford is a great place to do business with. Leo in service always does a top notch job. And Jim in their sales department is excellent. I could not think of going anywhere else
Thanks. Things are so good at First Ford that I just recently bought an other car there. They are a fantastic place to do business with. I'd give them more than five stars if I could. Thank you.

 8 years ago (12-01-2018)

Great experience! very nice and knowledgeable people! I did not feel pressured at any moment! They answered all of my questions, helped me understand the process! I would recommend my family and friends to deal with this dealer

 8 years ago (15-01-2018)

I purchased my 2015 Ford Focus at a different Ford dealership, and after experiencing a very bad shutter, I called to get it checked out. I had an awful experience at this other dealership, where I was treated awful and told that my car was fine and didn’t need to be looked at. 
After this experience I was very upset. I knew that what my car was doing was not normal. My friend referred me to First Ford, as her parents own a business and they take all their business trucks to you. I was told that you had a great service department there. When I showed up at your service department, I was treated with respect and a man who spoke to me in a pleasant way (unlike the other dealership I had been to). When I told the man at the desk that I was worried because this morning it was not doing the problem I was in for, he told me "do not give up hope, we will figure it out." That meant so much to me after the experience I had a week before with the other dealership. There ended up being an issue with the clutch and they replaced it.
 I am very pleased with the customer service I experienced, and so far, my car has been running much better! I wish that I had gone to First Ford from the beginning to get my car, but I will definitely be coming here from now on with any issues I have in the future.

 8 years ago (10-01-2018)

The car care program is a scam to charge you as much money as possible when there is practically nothing wrong with your car. The first time is free, the second is $28 with tax but the third time that rockets up to $250 with only 15,000 miles on the vehicle. This is a service offered every 5,000 miles and they do a lot of useless replacements like changing your windshield wipers so they can charge an arm and a leg. All you really need is an oil change and that shouldn't cost $250. What is more frustrating is that you can't opt for only the services you want done and if you decide to skip one of these checkups because the cost is outrageous you can't come in for the next checkup which should go back to an affordable cost. Buying a car there was fine but after that you are on your own.

 7 years ago (08-02-2018)

First Ford made the experience run smoothly in a timely manner.  My only complaint would me get more rental cars because I had to borrow a family member's car while mine was getting a recall part fixed in their shop. And I couldn't get a rental because they were all out.

 8 years ago (26-01-2018)

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