First National Bank

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About

Our Promise: To be UNCOMMON in all that we do! www.theuncommonbank.com

Story

First National Bank originated in 1905, in Arcadia, Bienville Parish, Louisiana. We are proud of our 100-plus years of service to the people of North Central Louisiana. First National Bank is also very proud to be locally owned and operated, which allows us to give personalized and prompt service to our customers. First National Bank is the Uncommon Bank. Uncommon in our commitment to Main Street, not Wall Street. Uncommon in our appreciation for the communities we serve. And uncommon in our stability—not just as a bank, but as a trusted friend to generations of families and businesses in North Louisiana.

For more than 100 years, we've provided security and strength while always keeping an eye forward to advancing technologies. We are dedicated to providing conveniences to save our customers their hard-earned time in addition to their hard-earned money.

As part of our eye to the future, we have adopted a number of environmental initiatives, leading to our recognition as a Green Certified Business by the Institute for Green Business Certification. Our green policies include going paperless with a number of internal procedures, promoting aggressive recycling programs, sponsoring community events, building efficiency upgrades, and more. Additionally, we encourage customers to utilize free online banking/bill pay and E-Statements to reduce paper waste.

Mission

We are committed to make every interaction with our customers and community an experience that is noticeably different and more exceptional than any they have ever encountered.

Products

We have all of the financial solutions you need along with local decision making:

* Personal Checking & Savings Accounts
* Business Checking & Savings Accounts
* Business Services
* Personal Loans
* Mortgage Loans
* Home Equity Loans
* Auto & RV Loans
* Business Loans
* Business Line of Credit
* Commercial Real Estate Loans
* Agriculture Loans
* SBA Loans
* Debit Cards
* Credit Cards
* Free Online Banking
* Free Bill Pay
* Free Mobile Banking
* Free E-Statements

Address: 2001 N Trenton St, Ruston, LA 71270, USA

Phone: (318) 255-8482

Website

moc.knabnommocnueht@laicos

State: Louisiana

Zip Code: 71270

Update Info

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Reviews

I was a former employee of the bank. I quite naturally wanted to keep my account there. On yesterday 10/26 I went to do my normal weekly transactions at the North 18th Branch. I sent in my debit card and the teller asked for the last 4 of my social. The other lanes had cars and I didn’t feel comfortable providing it. The teller explained she was being trained and that’s what she was just advised to ask me. I inquired further as to when this started? I expressed once again being uncomfortable providing that information and I asked for my card back. I got out of line and went to the ATM. Before leaving, told the teller I was going to make a complaint. In the moment, I was so heated, it didn’t occur to me they could have asked for an alternate form of identification. 
On today, 10/27 I contacted the bank and was transferred to the branch manager. Instead of her listening she proceeds to advise me she was already aware of the situation. She further proceeds to say it’s always been the policy of the bank to ask for the last four. In an attempt to identify my personal knowledge I said NO ONE HAS EVER asked that at any branch, I worked there!!
Her response was, you were trained wrong. Then she proceeded to over talk me. 
My point and question was IF they didn’t know me by face when I said I didn’t feel comfortable providing my last 4 ask for an alternative form of ID. Her response was because you canceled the transaction. I said I only canceled it because nothing additional was offered!! I stated your tellers were clearly trained wrong because they should have known to ask that. She was beyond RUDE. For every one word I tried to say to her she NOT ONLY talked over me but she was in defense of this. 
Leadership reflects followship. 
If she speaks to her customers this way, what will her staff do??
I called to back to Ruston to report her to be told I don’t know who you can talk to. I was give an address to the bank but I don’t feel it will go anywhere. 
I am posting it her because the first rule of customer service is the customer is always right even when wrong. In this case I was actually right and the fact I am a former employee should have no bearing on the way she dealt with me. I am a very dissatisfied customer today. 
Go to West Monroe for better service, at least from the branch manager. She is not ready for the public.

      
      
      
 9 years ago (27-10-2017)

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