First Student

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Address: 1175 Turnpike St, North Andover, MA 01845, USA

Phone: (978) 948-2577

Website

State: Massachusetts

Zip Code: 01845

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Reviews

I used first student for wedding guest transportation in October of 2016 in Wakefield, MA. I rented one school bus as a shuttle, making two runs from the hotel to venue, and vice Versa at the end of the night. The price was higher than competitors, but they had back-up buses and drivers so I was willing to pay more for the reliability. 

The driver arrived on time, and completed the first run with no issues. The second run was stuck in traffic and arrived mid-ceremony. On the return runs at the ends of the night, the driver decided she would prefer to only do one, although she was contracted for two. The father of the groom missed the last hour of the reception trying to corral guests to the bus. The driver would not budge and insisted he sign some type of contract - it was nothing short of rediculous in the pouring rain. 

After the wedding, I was sent a customer satisfaction survey. I filled out a scratching review of my bad experience and never received any follow up. After all, they already had my money. 

DON'T use first student for charter rentals!

 8 years ago (28-02-2017)

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