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Five Guys

  1. New York
  2. Cohoes Meal Takeaway
  3. Schenectady Meal Takeaway

Reviews, get directions and contact details for Five Guys

Five Guys
Address: 418 Balltown Rd, Schenectady, NY 12304, USA
Phone: (518) 346-5728
State: New York
Zip Code: 12304


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Reviews
Food delicious as always, but a bit of a problem with awareness on the staff's behalf. This afternoon was not particularly busy. I had ordered a burger and shake. Received my burger very quickly, however no shake. I went up to the counter where normal food pick up is. Stood with the receipt in hand and made eye contact with most of the staff. Had to lean over counter and yell for assistance. Milkshake was not accidentally left to the side, simply not started. I understand things are forgotten (worked in food industry for 6 years), but the lack of acknowledging a customer when several opportunities were present is the issue. Once again, food was delicious once received.
8 years ago (07-07-2017)
service was quick and friendly and those burgers were excellent!! you can either get a regular (double) or a little (single patty). i would recommend the regular fries and the shakes are pretty good just be ready to skip your next meal
8 years ago (18-07-2017)
Delicious French fries! Free peanuts! Fresh hand made burgers with a wide variety of toppings! Including grilled jalapeno!
8 years ago (18-07-2017)
Tried calling in an order ahead of time and was placed on hold, although I could hear everything that was occurring, as if they simply placed the phone down on the counter. After at least fifteen minutes of waiting, I believe that they forgot I was supposed to be helped. The entire time, I could hear the staff take orders in the background, though for the last several minutes I could hear them casually laughing and joking with one another. (I understand that the staff needs to help the customers in the store, especially if it's particularly busy, but from what I could hear on their end, it was not so busy as to justify a fifteen minute wait on the phone.) After hanging up, I tried calling for a second time, since the staff did not seem to be busy, at least from what I had heard. After waiting for several minutes, the line was continuing to ring, and no one picked up. At this point, it was no longer convenient for me to try calling them for a third time, and I had to drive to the store itself and place my order there. Usually I am very satisfied with the service at Five Guys, and their food is, and was, excellent as always receiving it, but today's service was an unusual low for the Five Guys in Mohawk Commons.
8 years ago (06-05-2017)
Great service. Didn't have five cents in my pocket for my order. The cashier took it out the tip jar, which was so nice. I went to the car and replace it with some change. So nice. Milkshakes are superb. Love the food.
8 years ago (02-03-2017)
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