Florissant Animal Hospital

Reviews, get directions and contact details for Florissant Animal Hospital

Address: 605 N Hwy 67, Florissant, MO 63031, USA

Phone: (314) 227-9478

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State: Missouri

Zip Code: 63031

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Reviews

Really nice folks, but I wish they had more of a deal on boarding if you are a loyal customer. My two babies only take up room for one; they share well; I furnish the food & take them there for every grooming and shot needed, but I pay for 2 dogs boarding.

 9 years ago (05-08-2017)

Great wonderful service. They were very helpful and the cost wasnt bad. They really were great all around 

 9 years ago (08-05-2017)

First rate! Caring veteranarians that take the time to explain things. The entire staff is very friendly and courteous. They were also very caring and supportive when I had the ugly task of having to put my 15-year-old Shih-Tzu down. I have been bringing all my dogs here since they were only weeks old, and wouldn't dream of taking them anywhere else.

 9 years ago (20-05-2017)

We live in Chesterfield and drove over half an hour because the reviews were so high and we thought this a better choice than the dozen of vets we passed from our house to this location.

When we arrived, I was not greeted at the window. Once I finally received my new client paperwork, no one was at the window to accept the paperwork. With the forms, I attached the puppy shot/health history. Once we saw the Vet, we realized they didn't give the vet any of the history we provided. I walked from the vet appt to ask the front desk if they had the paperwork and they didn't know what I was talking about. They kept questioning me as if I lost it. When I went back to my appointment I told the vet they were looking for it but it significantly delayed our puppy shot appt because they lost the previous records. 

They found it after the Vet herself had to leave the appointment and speak to the front desk in order to get things moving faster. After finally getting those things found (they were our originals so finding them was IMPERATIVE) we were able to finish the appt. The appointment itself was dissatisfying. We had some concerns and were trying to understand the suggestions but the vet kept repeating the same words and seemed annoyed at talking the time to explain. The Vet was extremely robotic and I started to feel ashamed with asking her questions and explaining my concerns. For example, we explained that our puppy was mostly housebroken and crate trained but the past few days he had multiple accidents in the house and seemed frantic in his crate. She simply said 'Maybe you need to take him out more.' I was put off by this comment because since he is a pup we take him out at LEAST once an hour. After water, naps, playtime, eating, after even relaxing on the couch. Then she asked if we were new dog owners. We were not, but I felt even less confident with her attitude. 

Then, at the end of the visit we were checking out and I explained since we got our pet from a shelter, that the hospital was listed as providing the pet checkup for free. They needed to see the contract which was fine, but the office worker tried to read through and highlight/mark on our original contract! I showed her the list that FAH was listed on and she said that a pet visit was $59.95(somewhere in that range) and that it was already included in the vaccinations so we weren't able to use our referral. Her demeanor was 'welp, It's already included so too bad.' Since she mentioned how much a standalone visit was, I wondered why she wasn't able to discount that from amount we had to pay for vaccinations. I was growing frustrated with them losing the paperwork, the uninterested vet, and trying to ruin our original copies, that I decided to not argue further and just leave as quickly as possible.

This place had such high reviews I didn't think we could make a wrong choice but we were sorely mistaken. 
We won't make this mistake twice.

 9 years ago (12-05-2017)

Im just rating to recieve feedback from a worker...so i have a lost dog she's hurt and needs food and medicine, im only 17 and don't have any money to provide for her and my mom wont let me keep her, i would like to know if u guys can take care of her cuz u guys are the only place opening at 8 thays close by.

 9 years ago (18-05-2017)

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