Foot Locker

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Address: 8661 Ellsworth Dr, Silver Spring, MD 20910, USA

Phone: (301) 585-0787

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State: Maryland

Zip Code: 20910

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Reviews

good friendly staff, but way to slow on orders or getting your shoes out for you to try. you can barely walk around the store looking at shoes with freedom they are always behind you like if you were about to run away with some shoe. positive thing is they have all new shoes you want.

 9 years ago (14-05-2017)

I placed an order last week and the item was received yesterday but you guys send us the wrong sized 6W when I order 6. In the box it even mark as 6 not 6W. This was an error of the person who put the shoes on the box. Yesterday I went to a store to try to exchange it but the store said they don't caring that shoes in the store so I left and called customer service. Customer services said i could of have them return and had the money refunded but the manager of the store didn't even gave me that option. I decided to go again and went to the store located in downtown silver spring MD 8661 Ellsworth Dr Silver Spring MD, 20910. His name is Antwon I think he was not helpful and awful customer service. A person being place in charge with such poor management skill is just bring  horrible  Reputation to the brand name and shouldn't be in charge. Person was disrespectful and did not take the shoes to be returned and give me a refund back. This shoes were a Christmas gift and now the person would not get the shoes on time. First the error was made once sent to my house the person who pack the shoes on the box and now not getting them returned or exchanged from the store I went too. I called the store to confirm the manager name but Antwon "the manager" answer but didn't want to provide me with his full name and just hanged up the phone on me. This is one of the horrible  experience I had  dealt  with Foot Locker. Now I would think twice to go in or order items from you guys. At the end I though it was about customer comes first but where was that in here.

 10 years ago (20-12-2016)

Very neat place and visibility

 10 years ago (28-02-2017)

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