Forever 21

Reviews, get directions and contact details for Forever 21

Address: 7979 Pittsford Victor Rd Suite #140, Victor, NY 14564, USA

Phone: (585) 421-6165

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State: New York

Zip Code: 14564

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Reviews

Once again, an extremely unpleasant shopping experience. I always like to give second chances before passing judgement, but I will not be returning to this location again. The store is a complete disaster. Merchandise is thrown and scattered all over the place, even on the floors. This makes for a very uncomfortable shopping experience. I grabbed what I could and headed to the fitting room, which was also trashed. Once ready for checkout, I went to the front registers where my sister and I were ignored by an associate when asking if we could be taken care of. We then walked to the other side and stood for a good ten minutes with about ten different people waiting to be cashed out. There were only two associates ringing, when there had to have been at least ten other associates walking around presumably doing nothing, as the store was still a mess. When the woman in front of us was next, the one girl stared at her and put her "register closed" sign up and said she was going on break. I was in disbelief as to how rude she was. The woman turned to me and asked if she was dreaming. Once we finally got the registers, a friendly associate who had just clocked in had at least made our wait worth while, as she was helpful and genuine in our conversation.  However, the receipt paper malfunctioned and none of the managers would come over to assist her. She apologized, but I told her that it was not of her control. The manager then walked over and scoffed at her and looked at us and rolled her eyes and gave the most unpleasant "sorry" I have ever heard. She was not at all encouraging or helpful to the associate. Overall, my experience was poor, however the girl who cashed us out was pleasant. I believe her name was Bonnie. Hopefully this store decides to hire some new workers and starts some new training in both recovery of the store and customer experience.

 9 years ago (16-07-2016)

I love the prices in this store and the selection but I just bought clothes from there and couldn't try them on since they closed the dressing room. So I bought them since they were closing the store with the thought that I could just return whatever I didn't like and didn't fit but when I got home I read the receipt and it said that I could not return the items since when they rang up they said final sale. It would be a different story if they had signs saying that They were final sale items and if the cashier told me that I couldn't return them but only the receipt that you receive after purchasing these items says that information. You also can only exchange and get store credit for items that you are able to return. This is an unfair store policy to customers. When I called the store a woman answered and told me that they had a lingerie dressing room open until 10 even though I told her that the dressing room I saw closed at 9:20 and did not have a sign saying that the lingerie dressing room was open. It also doesn't make sense that the dressing room was open until 10 since the mall closes at 9:30. All that she said was sorry that no one told me that I couldn't return the items. Please take responsibility for yours and your employees actions or else you'll be losing a lot more customers.

 9 years ago (15-05-2016)

Its huge and has the best clearance section ever, better than any other forever 21. 

 8 years ago (25-02-2017)

This store is the epitome of filth...cloths on the floor, nothing in its place, multiple racks filled with random cloths askew and falling off the hangers.  Crap everywhere with no apparent hurry to tidy it up.  The people that work there are really lazy too (makes sense from how the store looks).  I asked this girl to help me find something, she looks at me blankly, shuffles the shelf I'm standing in front of for literally three seconds and just walks away...I guess the task was too complicated for her.

 9 years ago (04-04-2016)

Not really a big fan of this store. My Wife likes it but is starting to turn to the dark side and not want to shop there anymore. Can't find anything good in store unless you look online. And you run the risk of it not fitting you and when you go and return it, instead of them giving your money back they give you store credit instead which makes you have to buy something at the store when you return it cause you don't want to go through the hassle of buying something online again. 

 9 years ago (27-12-2015)

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