Fort Lee Federal Credit Union

Reviews, get directions and contact details for Fort Lee Federal Credit Union

Address: 3510 A Ave, Fort Lee, VA 23801, USA

Phone: (804) 452-0736

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State: Virginia

Zip Code: 23801

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Reviews

I've banked here for 10+ years, I love working with this bank. Excellent management and personal.

 8 years ago (26-09-2017)

Some of the people in this bank shouldn't work in a public setting. T. A. is the rude person I talked to on the phone from this bank today. Kept cutting me off when I was asking her questions. Told me I needed this and that.  Never had all these requirements from anyone but her then she just wanted to hang up with out giving me details on how to get this information SHE wanted to her. Long story short another loan officer called me and took care of it right away for me without all the drama and non sense paperwork that SHE required. 

Last years review >>>>>>>>>The absolute most horrible customer service ever. No one returns your phone calls. If and when you finally get through to someone. Rude and yelling on the phone is what I just experienced. I'm pulling my money out and never returning to that zoo.

 8 years ago (10-06-2017)

This used to once be a very well respected bank. Opened my account back when I was in high school and 14 years later, I'm still wth them. 
They will take money out of your saving to pay for your credit card bill if your behind or late WITHOUT even letting you know! Called to see what was the issue and how this could be done and the lady caugh an attitude with me even though they were the one doing something wrong and probably illegal. 

Fast forward 7 years later still the same bs! After all that I stopped coming in and getting anything else with them! Handle all my transactions online on the portal and moved to Suntrust. Well.... now I can't even do that! 
Evey time I try to log on it says invalid credentials or can't validate credentials although I'm putting it in correctly! Called over and over and no one could help, resettled the password about 20 times month after month! 

I'm finally to my last string....stay away!

 8 years ago (06-07-2017)

Never had the first problem. Always very helpful. Member for over 20 years.

 8 years ago (19-06-2017)

The bank is the best even though they don't have many branches around the country. Sometimes I find it difficult to locate ATM in Houston TX.
All the same I love banking with them.

 8 years ago (16-01-2017)

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