Fossil Outlet Store

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Address: 2950 West Interstate 20 #202, Grand Prairie, TX 75052, USA

Phone: (972) 602-7515

Website

State: Texas

Zip Code: 75052

Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info

Reviews

Horrible customer service and when you ask for help you get ignored. They had plenty of staff to help customers but yet some of the staff rather be in a corner talking to each other even after they saw that we needed help. The store manager was of little help and didn’t seem to care that we were upset about the lack of help from his staff.

 8 years ago (20-12-2017)

Until today the customer service in Fossil has been great. Unfortunately after today, I will not be back. I purchased a bracelet from them that broke after being worn for one hour. I took the bracelet back to the store to see what options I had. I informed this particular employee that I really just wanted the bracelet repaired or replaced. He proceeded to tell me that there was nothing that can be done because it was not sold to me broke and I can always take it to a jewelry repair store.

Obviously that was not the response I was expecting since Fossil has always had exceptional customer service. Once leaving the store, I called headquarters to see if this information was correct. It was not. The options I have were not offered. Needless to say I will not be back to this particular store since customer service is not a priority. 

 8 years ago (15-04-2017)

Great selection and friendly staff. Fossil has the best leather goods at a decent price. Even better that this is an outlet so there's even more savings! Win! 

 9 years ago (27-08-2016)

Last time I came they had a good selection, this time they didn't have any watches 

 9 years ago (22-01-2017)

Always a good sale going on no matter what time of year

 8 years ago (21-02-2017)

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