Fulserv Group

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About

Business/Personal Tax Return Preparation; Bookkeeping/Payroll Services; Estate Planning, Elder Law and Estate Administration; & Tax Controversy/Settlements

Story

The FulServ Group, LLC was founded in 1996 and offers a wide range of tax and accounting services. FulServ continues to grow primarily through referrals from its very satisfied client base and from other professionals who have worked with the firm. Mr. Michael E. Breslin manages his highly qualified staff and is closely involved with all finished projects. While we plan to continue our firm's growth, we will not give up our small firm identity and close personal relationships we have developed with our clients since 1996.

Mission

The FulServ Group is a professional services firm where the financial success and absolute satisfaction of our clients is our highest mission. We pledge to promptly, warmly and efficiently provide the finest professional services our clients need and deserve. A FulServ Group experience must instill tremendous client confidence and fulfill even the unexpressed wishes and needs of our clients.

Products

Business and Personal Tax Return Preparation; Bookkeeping and Payroll Services; Estate Planning, Elder Law and Estate Administration; and Tax Controversy/Settlement Services

Address: 130 W 57th St Suite 1A, New York, NY 10019, USA

Phone: (212) 867-0707

Website

moc.liamg@puorgvresluf

State: New York

City: New York

Zip Code: 10019

Opening Hours

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

STAY AWAY.  SLOW, SLOPPY and LAZY. Knowing that working with a good CPA is a two way street, and that a friend had a long relationship with Fulserv Group, I tried to keep my side of the street clean in order to forge a good working relationship with this firm. However, working with Michael Breslin has not caused me a small amount of stress and aggravation. It is not one thing with which I hold issue, rather, a pattern of repeated negligence that leads me to write this review. 

Allow me to explain: For starters, I sent in all of my info - clean and organized - for a return, in late January. On April 4, after saying he was going to call me for the past 2 weeks (he hadn't), he finally called me and said he still hadn't filed. He also nickels and dimes, charging for things like quarterly vouchers, whereas all other CPAs include them in their package. I let this slide because I was interested in seeing what he could do in the customer service realm. I later learned the hard way that he has a sloppy, entitled attitude. Michael Breslin infrequently calls and writes back. I would write to ask for confirmation of receipt of materials repeatedly with no reply (I have the email trail to prove it). Furthermore, one of his employees once missed a filing, and I incurred a small penalty as a result. Not a big penalty, but that wasn't the point; Michael Breslin acted as if he had no clue about the transgression even though he was copied on every email during the incident. After a 20 minute curse-filled diatribe about how understaffed he is, he finally said "I'm sorry." to me for the mistake.

This firm is a hot mess. If his customer service was worth it, I'd have no problem paying for any add-on fees. However, this is not the case with Michael Breslin and the Fulserv Group. He didn't act like he is interested in making sure I remain in excellent standing with the IRS. His ongoing excuse is "we're understaffed". If you're so busy then it stands to reason that you can afford to hire more staff, am I right? 

I found another CPA who is half the price and already my experience with them has been infinitely smoother and more professional.

 8 years ago (05-04-2017)

So far I find them very efficient and accessible

 8 years ago (25-04-2017)

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