Furniture Factory Outlet

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Address: 127 Franklin St, Waterbury, CT 06706, USA

Phone: (203) 527-6450

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State: Connecticut

Zip Code: 06706

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Reviews

Waited for six weeks to get couches... That where suppose to be delivered in two to three weeks.  management Steve says back order from the manufacturer which I could understand..  But he did nothing to try and fix the problem..  He then argued with me on how long my wait was for the couches.. So week six the couches arrive and guess what... As expected another set back they are the wrong ones..  What does Steve say... Guess? how about another week and we will get yours..  Screw that.. Asked for a refund for my deposit of a hundred dollar and he gave me store credit.. What in a furniture store cost a hundred dollars? Nothing so I am out of a hundred well worth the headaches I would have dealt with involving this business. Go elsewhere for any furniture needs you will thank you yourself later.

 9 years ago (20-09-2016)

Worse place I've dealt with I purchased a table on the 20th of February they called me that it was ready on Monday the 29th I said I would pick up by the 4th on Friday the 4th they call and say it was not my table that it was a different one. So they screw it all up and the owner was a complete jerk and very unprofessional refuse to give me my money back which I paid cash not by card not by check said that I can get store credit I refused and told him they screwed up not me and that I paid cash and I wanted cash he then says I can send you a check or you can wait for the truck to bring the table next week. Which I also refused. So after treating a customer like shiet and refusing to give me my cash back I now have to wait on a check from this people. No common courtesy,no manners and very unprofessional. Sad to say but is no way to treat customers walking through the door. Will not recommend and will never go back to this place. The worse!!!!!

 9 years ago (04-03-2016)

I had called several stores looking for a China Cabinet and matching server to go with a farm table that a friend had left for me. I called Furniture warehouse and spoke with Steve. He was knowledgeable, informative and so non pushy salesman. Two weeks later I went to furniture warehouse, met with Steve and was impressed by the size, quantity and quality of product he had. Unfortunately I did not buy my furniture that I so wanted as we were just dollars away from reaching the price needed in my budget. Probably if I had not gotten lost following my new"GPS" the price of the gas I would have saved to and from would have let me do it. So for now I will just wait a bit longer! Steve and staff were wonderful.  

 13 years ago (11-12-2012)

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