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Gelson's

  1. Westlake Village
  2. Westlake Village Grocery
  3. Westlake Village Delis
  4. Westlake Village Beer, Wine & Spirits

Reviews, get directions and contact details for Gelson's

Gelson's
"Located inside the Westlake Plaza, this Gelson’s location has everything for the busy family on the go as well a those who prefer to take their time when visiting a gourmet grocery store. We offer our customers a wide range of services, including freshly made sushi, an olive cart, and a salad bar. You can also benefit from our full-service deli, along with our catering specialist for all your entertaining needs. If you’re too busy to linger long, you can quickly grab a cup of coffee at our bakery and coffee bar before picking up everything you could want in a premium grocery store thanks to our carry-out service."
Address: 2734 Townsgate Rd , Westlake Village 91361, CA, US
Phone: (805) 496-0353
State: CA
City: Westlake Village
Zip Code: 91361


Opening Hours

Monday: 07:00-22:00
Tuesday: 07:00-22:00
Wednesday: 07:00-22:00
Thursday: 07:00-22:00
Friday: 07:00-22:00
Saturday: 07:00-22:00
Sunday: 07:00-22:00

Update Info

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Reviews
The staff always goes above and beyond… The stores availability and cleanliness plus organization is outstanding. The managers Eric and Linda our incredible there is never a line that they don’t get additional staff to handle to ensure easy and professional checkout. Always greeted with a smile and a willingness to assist. They know you by name and treat you with the utmost respect always! The meat department should also get a shout out as they are truly the very best…. Shout out to kindle, Tony the entire crew. Thank you for excellence always!
I called ahead and spoke to a very professional helpful staff- person in the non-Victor Bene pasty dept. When I arrived to the deli counter I was helped by a very moody woman who got my 4 Irish apple puff pastries from the back. The other counter worker ignored me. The weekday Morning & Daytime deli/prepared food counter staff is very professional, kind, upbeat, and patient. The evening and afternoon weekend staff at the deli counter need a refresher course on how to be professional and Pleasant to customers. The gentleman-cashier who rung up my items was professional, friendly, and very helpful.
Excellent service. The employees realize your time is important so they always make it their priority to process you as quickly as possible when checking out. The service in the deli section, the meat section and the bakery section are all great. And they always greet you with a smile.
We went to purchase steamed rice for our dog who needed a bland diet due to diarrhea. We were traveling with no cooking facilities and needed to find a store on July 4th that sold steamed rice. We found Gelson’s in Westlake Village and bought among other items two bowls of steamed rice at the poke bar which weighed in at 1.23 pounds according to the receipt. There were no signs - see photo - posted warning customers that the rice would be charged at $20 a pound, same as the poke. At checkout the clerk said nothing as he rang up two clear plastic bowls of rice. When we got back to the hotel, we realized what was charged. We expect ridiculously high prices at Gelson’s but $20 a pound for steamed rice. Yes we should have read the receipt at the store before leaving but we are used to receiving high prices at this chain. Today we went to the customer service desk to request an adjustment. The gentleman initially refused at first to while at the same time acknowledging that there should be signage warning customers that rice is charged at the same price as the poke. He relented after we pushed and gave us $10 which still makes the rice around $11 a pound. Very disappointed. We also are giving three stars for the tired condition of the store and limited selection compared to the other Gelson’s we have visited in Palm Springs.
Friendly and knowledgeable employees. Very Smiley staff. They are happy therefore customers are happy
Today, Bobby in the Deli, made me the best Italian hoagie I’ve ever had!!!!! Please make this a permanent menu item the pesto is the secret sauce to success!!!! I’m calling it, “The Big Bobbino!” Not only does Bobby make a mean torpedo, he’s just an absolute gentleman, in fact, Gelson’s only employs TRUE ladies and gentlemen! I love this location and will come back every time I’m in town because these people are family! Elmer, Alfonso, Bobby, Jim - All gentlemen, everyone in the store wearing are a pleasure to be around. Thank you from the bottom of my heart folks! And keep up the great work Bobby!
You have a wonderful store. I am shopping at your store for years and I felt the same way every time I shop there I buy more than I did because you were store so appealing.
Every visit to Gelson's is memorable. My mother began shopping at the Century City location when it first opened in 1971. The shelves are all beautifully stocked and everyone from the bagging people to the store managers are friendly and helpful. I can trust that the produce is always fresh. No finer bakery than Benes!
My experience has been amazing when I go shop at Westlake Village Gelson’s. Their Deli, Bakery And Produce Department is second to none. Amazing Customer Service by Produce Clerk Lazaro. Thank you Gelsons.
No scale near the salad bar area so I may measure the weight of my meal...I have to walk the entire store to produce to weigh or wait for the Deli crew to be available to do it They are very accommodating but wait time varies
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