Gen Power Products Inc

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Address: 29905 Anthony Dr, Wixom, MI 48393, USA

Phone: (877) 927-9797

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State: Michigan

Zip Code: 48393

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Reviews

The serviceman was very professional and knowledgable but was unable to fix our generator during his visit.  This company was sent by a plumbing company to repair our Kohler natural gas generator.  I had no idea what the charge would be but I was shocked when I received the bill. The repairman was at our house for less than 2 hours, he replaced a few wires  that were damaged by rodents and a $1.65 hose-not any Kohler parts which can get expensive.  The service call alone cost us $422.00 for 2 hrs work.  Our bill of $700.19 was for 2 hrs work, a few pieces of wire and a small hose.  Be aware that they charge you $2.00 per mile for each way the serviceman drives which in our case came to $180.00 (even if he is in your area so both customers are paying the same $2.00 milage fee).  In addition to this they also charge $110.00 per hour for his drive time which in our case came to $220.00 (even if he is in your area they charge as though he came from the office).  Than they add on a 10% of the labor cost for an Expendable/Disposable fee which came to $44.00---a lot of $$ to dispose of a few pieces of wire and hose.  I would have thrown it away myself.  Check the Kohler site and call a few others prior to hiring them. You could save yourself over $500.00 on the call.  I found the average rate to be $90 per hour and a flat $125 for the service call.  I could have saved myself $360.00 by calling one company and $450.00 by calling another.  Work was good but the price was outrageous. 

 12 years ago (24-06-2014)

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