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General Kitchens Inc

  1. Rhode Island
  2. East Providence Furniture Store

Reviews, get directions and contact details for General Kitchens Inc

Address: 587 Warren Ave, East Providence, RI 02914, USA
Phone: (401) 434-5250
State: Rhode Island
Zip Code: 02914


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Reviews
I’ve been in the construction industry for over 30 years, so I’m embarrassed to say I feel I was given a very poor quality product and service for the money I spent. The reason I went with General Kitchens was because I expected a kitchen supplier to take care of me and give me a professional job. That couldn’t be any further from the truth. They are full of smoke and mirrors. They present a much different picture of themselves than they deliver. In the end I received very poor quality cabinets and service for a lot of money. They are a two pony show. I could have gotten better quality cabinets at Home Depot for less money. My advice is also buyer beware. Read all the fine print before signing the multitude of papers. Oh, and bring cash since they don’t accept credit cards!
9 years ago (25-10-2017)
Sold cheap and damaged product, and refused to replace the items. The cabinets we received were of flimsy construction, being primarily particle board. To make matters worse, after opening the packaging we found that many of the hardwood finishes were scratched, scuffed and even gouged on multiple doors and faces. When I contacted Lorelli at General Kitchens about replacing these pre-damaged pieces I was immediately given the run around. When I didn't go away she became openly rude and simply hung up on me, refusing to give me her managers contact information when requested. It's also worth mentioning that Lorelli had been extremely rude to my wife when we decided to go with another seller for the counter tops. Normally this would have been cause to back out of the purchase immediately, but the way they operate makes this very difficult. General Kitchens only take payments in cash. This is shady enough, but it also removes your ability to dispute the charge with the credit card company after the transaction has been completed. Another way they trap you into doing business. I would advise others to avoid buying from this company, as they have no customer service to speak of, and also operate with the intent to hook and crook. I'll be filing a complaint with the BBB and the state AG.
10 years ago (31-08-2016)
My husband and I just did a light renovation in our kitchen and we were in the market for new countertops, sink, etc. My mother recommended General Kitchens as they did an incredible job with her kitchen. I can't say enough about this company! I outlined a budget and they prepared various samples and options that fit into my budget and never tried to up-sell us on anything just to make some extra money. Jesse, who seems to be the owner or the manager, was extremely helpful and made suggestions without being pushy. The woman who works in the front also came by and helped us make some of final decisions in the process. It was a very laid back process that was handled with professionalism and courtesy and they really helped relieve the stress of everything. I would highly recommend General Kitchens!
11 years ago (26-06-2015)
I cannot say enough about our amazing new kitchen. This is the 2nd time that we've used General Kitchens. The first time was our previous home. They were so helpful, and put our minds at ease in the midst of new construction issues. We got our kitchen and bath cabinets, as well as appliances from them. So nice to have one place take care of all of that! This time we purchased a home with an outdated kitchen. Once again the end result was fantastic! The designer was so helpful giving us ideas and tips we never thought of. I have recommended them to family and friends, who have been equally pleased. Their courteous staff, and quality product are second to none!
14 years ago (07-11-2012)
RUDE. Laureli called my parents 'These People' That does not fly where I am from. She was mad, because they didn't put down a deposit. Sorry yaBish. Dont need you.
12 years ago (06-10-2014)
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