Get Air Memphis

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Address: 952 W Poplar Ave, Collierville, TN 38017, USA

Phone: (901) 203-0392

Website

State: Tennessee

Zip Code: 38017

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Reviews

I had my son's 7th birthday party here. He would say it was awesome, but I had a terrible experience. I paid for the party on the website and received an email that stated to arrive 10 minutes prior to the start of the party time. I arrived exactly 10 minutes prior and there was a girl at the counter putting on her makeup and playing with her hair and was flat out rude to us and said that she couldn't do anything for us for 10 minutes. She didn't even let me talk, she just kept interrupting and saying that we had to wait 10 minutes. She wouldn't let us put our stuff in the party room or anything. 

I bought a party package and then added on an additional 10 jumpers. Per the website, for each additional 5 jumpers you pay for,  you get one additional pizza and 2 Liter. The party includes 2 pizzas and (2) 2 liters. Plus on the website I added an additional @ liters on top. I wanted the parents to be able to have pizza and drinks as well and make sure that we had enough for everyone.

We only got 2 pizzas and 2 drinks....when we should have gotten 4 pizzas and 6 drinks. I don't think you understand unless you know how much a party plus the extras cost here! I asked to see a manager, but no manager there. I asked to see my order or my receipt, and was told I could not see it unless I knew the exact date that I paid for the party online. Completely absurd!

I left a comment in the comment box about my concerns for the party. A manager did call me that same day and wanted to know the details. I was offered a free jump for my son. He also told me that I overpaid online somehow and I got a $57 refund. That really is not that much when I paid over $500 and got shorted pizzas and drinks and the front desk girl was horrible. 

I guess I would have another party there if my son absolutely wanted it, but I would never use the online booking and paying feature again. I would call several times to make sure they are ordering the correct number of pizzas and we are getting everything included.

 8 years ago (08-11-2017)

This is a great place to come when the weather isn't cooperating. My nine year old thinks it's heaven. Lots of fun activities, but a lot of money ($16) for only an hour.

 8 years ago (02-01-2018)

Brought my little sisters in today and the girl at the front named Hailey C. was so rude that I made an effort to look at this girls name tag because i just could not believe how terrible she was treating me and other customers. I almost left as soon as we got there because of this, but I did not want to do that to my sisters, so we stayed. I get if you don’t like your job but there was absolutely no reason to be so nasty. Won’t be going back

 8 years ago (03-01-2018)

Okay so parents can't go in any area with their toddler..? That's the most absurd thing I've ever heard of. And the reason I was given was because "jumpers over 46" tend to lose control" like okay because I'm going to be doing backflips beside my 2 year old.. *major eye roll*. I can't even walk in the area around my toddler in the trampoline area. I get the "safety" but I'm an adult with my toddler. Not a 12 year old with her friends and little brother and acting crazy. If I could give this place ZERO stars, I would. Completely absurd. I drove almost an hour and a half to come here. Waste of time and money. Go to SkyZone Trampoline Park. They also actually have more than one staff member walking around watching kids.

 8 years ago (15-10-2017)

This is one of my favorite places to go in the Memphis-area. I'm 24 and I go with people in their 20s and 30s no problem. Check out Groupon for a good deal if you want to try it out!

 8 years ago (15-08-2017)

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