Giant Pharmacy

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Address: 6480 Freetown Rd, Columbia, MD 21044, USA

Phone: (410) 531-1111

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State: Maryland

Zip Code: 21044

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Reviews

Stopped by tonight - only to find the store had NO REGISTERS open - only self serve.  When I asked the assistant manager about it (after watching an elderly man trying to ring and bag his own groceries) I was told they close all registers after 9:30.  They only open one if a customer asks.  

This is AWFUL CUSTOMER SERVICE.  While I appreciate that some people like to check themselves out, I do not.  The practice kills jobs and overworks the existing employees - all by getting the customers to work for free.  The only thing its good for is maximizing corporate profit. 

To run a store with no full service checkouts is deplorable!

 9 years ago (12-10-2016)

Stopped by during Saturday (Memorial Day weekend).  They only had 2 registers open for the entire store (the rest were "self-serve").  Neither of the 2 were express registers and both were busy with customers buying full carts.  

Their philosophy seems to be - if you're buying less than 12 items, you can check it yourself and bag it yourself, because we have no intention of waiting on you... a frequent occurrence at this store. 

Fed up with the number of times it happens, I spoke to the store manager about it, and I asked for the business phone number of the district manager.  I explained that I had complained to store level management before and it does no good.   He said he was not allowed to give out the DM's phone number.  I pointed out that this was odd, considering the store requires me to give them my PERSONAL home number  and street address to get a club card.  If I don't give all this info (so they can data-mine) they deny me a club card and charge me higher prices on "hundreds of items throughout the store."   I was only asking for her business number.  

This leads me to the conclusion that higher level management really doesn't want to hear from the customer... which is part of the problem.  If there is a store level management issue, your only recourse is to complain to the person who often, is the source of the problem.   

In this case the manager said he was new - having only been there 2 weeks, and he acknowledged the problems associated with this location and said he was trying to fix it.  He seemed sincere and i applaud him.  He gave the DM my home number - and she eventually called.  She said she was unable to leave a contact number for herself  and said she would try again tomorrow.   

When high level management refuses to leave a business number - you know they're not part of the solution - they're part of the problem.  And yes, I realize they often use their own cell phones because they travel from store to store, but their inability to leave customers with a business number to contact them, is a great illustration of why store problems - like the ones at Hickory Ridge - rarely get fixed.  Managers cut themselves off from the customers who can best alert them to problems.  

Meanwhile, the liquor store in the same shopping center, had two full registers open and running when I was there today - the same number of Giant - and they are about 1/40th the size.  Of course they don't try to maximize profits by making customers wait on themselves!  

Remember when Giant used to be a great grocery store?  I do.  Not now!  Ever hear of Wegmans?

 9 years ago (28-05-2016)

Love

 9 years ago (24-10-2016)

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