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Gibson's Heating and Plumbing, Inc.

  1. Indiana
  2. Angola Plumber

Reviews, get directions and contact details for Gibson's Heating and Plumbing, Inc.

About

A professional, customer service driven company that is licensed, bonded, and insured. We take care of your residential and light commercial needs in heating,cooling,plumbing,drain cleaning, and more.

Story

Northeast Indiana, Northwest Ohio, Southeast Michigan

Address: 160 W Van Vleek St, Waterloo, IN 46793, USA
Phone: (800) 896-8816
moc.gnitaehsnosbig@ecivres
State: Indiana
Zip Code: 46793


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Reviews
Gibson's are more affordable for a service call and they are honest......... Andy R showed up before the scheduled time, wow "before" can you believe it?? He came prepared to diagnose my swimming pool air sourced heat pump. I was already poking around the unit to self diagnose before I gave in and had to call a professional. My diagnosis was low freon, or a bad compressor..... One is easily fixed the other requires a normal person to just scrap the unit and purchase a new more efficient model. Andy checked my 2 concerns and quickly reassured me that neither were am issue, at that point I was very relieved. With a few more quick checks he determined that my compressor start capacitor had failed, wow.... When I purchased this unit I sourced all the consumable parts locally and already had any and all replacements on hand. After he left I installed the capacitor that I had on the shelf and the unit fired right up and it's working very well. What a breath of fresh air to deal with a company that is fast, fair, and honest.. Will refer them to everyone I know. Thank you Andy, and thank you Gibson's for not taking advantage of people......
9 years ago (17-08-2017)
Have been using Gibson's for about 2 years, had I done a review early on it would have been 5+ stars. Your plumbing technician fixed an ongoing problem that J.O. Mory couldn't fix in 3 years worth of attempts! Based on that and other early experiences, we spent over $7,000 in 2016 to have 2 new furnaces installed in our rental home and also in our primary residence. The rental home install wasn't without problems, as I had to call Gibson's back out on at least 2 occasions after installation to correct ongoing issues, including forgetting to properly hook up the central a/c to the system. In December, 2016 our primary residence required a new furnace, as the technician explained the heat exchanger was failing. Fast forward to the first warm weather of 2017, and the a/c system would not blow cold. First time the system failed to perform since we purchased the home in 2011. After explaining the situation to Gibson's scheduling staff regarding the situation, and reminded them of the very recent install, we were charged nearly $300 for a service call, and a "top off" of refrigerant. The technician belittled my wife, telling her there was no way the install of a new furnace could cause loss of refrigerant. After calling the office about the charge, I did receive a refund with an explanation that the service call should have fallen under "follow up" done after every install when the season changes. One month later, a/c system not cooling again. In June technician came out, I took a day off work, and he spent probably 4 hours, confirmed he found a leak in the a/c coil that very likely could have been caused by the recent furnace install. He stepped outside to call and speak with someone, upon returning he asked if the purchase of a new central a/c system would be a possibility if discounted, that the only other real option was to dismantle the system and attempt a repair back at the shop of our existing coil. Tech also stated due to the cost of R22 that Gibson's would be reluctant to come out and continue to top off the system. The option decided upon was to attempt a system stop leak in an attempt to get the system going. The stop leak seemed to work for about 2 months, I called Gibson's to look at the system again today. Tech verified that the coil is still leaking in the same spot, yet now does not want to fully acknowledge the coil could have been damaged at the time of furnace installation. The options as I understand them only provide a discount on replacing the coil, other options presented do not appear to provide or acknowledge any reduction in price. I do not find these options acceptable. I have worked in automotive customer service management for over 38 years. Do you know what occurs when we damage something on a customers car during service? The dealership repairs it, at the dealerships full expense. Even if the circumstances are a bit questionable. Do you know why? We value customer retention. Does Gibson's? Your technician today did not even offer to "top off" the system while we mulled over our options.
9 years ago (27-09-2017)
Gibson's is always on time, and very professional. They give you several options when quoting the repairs you require...one that will get you through, or the complete repair and the total cost on the spot. I appreciate honest and up front communication. Tom B. did a great job, and left my house just as clean as it was before the repairs! 8/28/17 Furnace and water heater check up. Tom B. and Jake were here. Gibson's once again on time, and professional. Suggested repairs were made and the price was reasonable.
9 years ago (28-08-2017)
My experience left me feeling rather complex. My Service pro Andy was well knowledgeable, full of lots of information. I had no Problem with Andy he is a great technician. My problem comes with the pricing point. $400 bucks to replace a $50+ dollar Run Capacitor in a A/C unit, that probably took him 10 mins to change. Felt me feeling ripped off. Granted he checked the system fully an everything else was up to par he was here for 2+ hours. I'm a pretty handy person I should of looked at the unit more closely first before calling a service pro that part was completely my fault. There was a $79 flat service charge to tell me what was wrong.(Should of paid then an bought the part myself. I would of felt more comfortable with a $270-$280 pricing point). I can say from my first experience with Gibson they may be on the high side as far as repairs go. I cant say enough on how professional Andy was doing the service. Gibson should be proud to have such a Service pro.
9 years ago (07-07-2017)
Gibson's Heating & Plumbing came through for me again! Josh K was the technician that was sent to clean out some roots in my sewer system. He explained everything he was doing and helped me understand what was going on in my home. He was very thorough and knowledgeable and so polite. Thank you so much Josh. I appreciate everything you have done!
9 years ago (10-08-2017)
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