Gold's Gym

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Experience Change at Gold's Gym Rockville Town Square. With personal fitness profiles, both traditional and digital personal training options and diverse group exercise class offerings all delivered in a supportive, motivating environment; Gold’s Gym has evolved so you can transform your life.

Address: 26 Maryland Ave, Rockville, MD 20850, USA

Phone: (301) 637-0030

Website

State: Maryland

Zip Code: 20850

Opening Hours

Monday: 5:00 AM – 11:00 PM
Tuesday: 5:00 AM – 11:00 PM
Wednesday: 5:00 AM – 11:00 PM
Thursday: 5:00 AM – 11:00 PM
Friday: 5:00 AM – 10:00 PM
Saturday: 7:00 AM – 8:00 PM
Sunday: 8:00 AM – 8:00 PM

Update Info

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Reviews

I love this gym and the staff. I've been working out here with a personal trainer for over a year and have really enjoyed my time here. The staff have always been super nice, the trainers are personable and attentive to their clients, especially the trainer I worked with, Billal. The facilities themselves are good and it's location is very convenient for me as I live in the town square.

 7 years ago (09-02-2018)

I mostly chose this gym because I live very close by and it has a kids club. I honestly can tell you the employees in this location are great. They are encouraging and really nice. The Zumba classes are awesome! The kids club employees are nice and can deal with the the crazyness the kids club sometimes gets. The sauna is a plus wish they had a steam room though. Overall I enjoy my workouts when I go there!

 8 years ago (10-01-2018)

I have been a member of Gold's Gym since 2011. This is by far the worst location I have ever been to. Sol the front desk manager is very rude and approaches members in a nasty manner. The equipment is always broken and there is never enough space for anyone to work out if the gym gets too crowded. They recently hired a new girl at the front desk and she is very kind and understanding. As for the other stuff at the front desk, they are too busy looking at their cell phones to even see when a member is standing there to get checked in or to get parking validated. If you can go another location in the area I suggest that you do!

 8 years ago (08-01-2018)

I appreciate they offer free class at Rockville Town Center. However, today, it is scheduled for a free yoga class at 10:00-11:00, but we waited for 20 minutes and no instructor showed up. I checked with the front desk, but they said the class is not cancelled but gave no explanation for the no show. It just a waste of my Sunday morning time,efforts, and mood. If you can't keep the commitment, don't make it. 

 8 years ago (23-07-2017)

the worst customer service in my life!  Jennifer and Manger Sol were completely unprofessional and lack serious customer service skills.I came in after not being there for 3weeks. I change my card and forgot to update it.  Sol said well there is nothing we can do your card is declined. vI explained that i needed to updated it and asked if she could waived the fee. she said no fee as been waived 3 times. I said why? she didnt have the information on why , I asked is there a number I can call to ask questions?  She tells me “no”. Is there a manager I can speak to? “no, he left will be in at 11 tomorrow to speak with him”. At this point she was so aggressive I had to tell her to claim down. She’s smirking and giggling the whole time telling me well you’re not getting that your card was declined. Now I am fully upset because she is purposely trying to be loud I guess to embarrass me while she scan members card.  All the arguing was unnecessary and so very rude. I left so upset. To avoid any further conflict, I called the office and asked to be transfer to customer service so can pay my bill, ask questions and hopefully go to the gym that day. Jennifer picks up tell me she doesn't know the number but would ask her manager. She kept me on hold so long my coworker told me to just hang up and call back.  I  call again ask I Jennifer nicely please do not put me on hold. She’s say okay and put me on hold another  7  mins. Keep in mind, I can see everything I’m outside the gym.  I try a 3rd time, call on the other line while I’m still on hold and the manager Sol picks up. I asked for the number or to be transfer to billing or customer service, now she tells me customer service is closed at 5:00pm. I asked her why she didn't mention this to me this earlier? instead of arguing for 30mins I could have been calling customer service for help and pay my bill, but she told there is no number you can call instead of offering me that option while I was in the Gym. This completely unacceptable, I almost assumed she was racist but form the reviews I see this gym just has HORRIBLE customer service. Email Golds Gym support a month ago still haven't heard anything. I really do not understand how They allow there employees to be so rude.

 8 years ago (21-09-2017)

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